Today's the day. After months of building, scrapping, rebuilding and scrapping again, rinqo is here. It is two things that belong together: the company memory, where what a business knows comes together, and AI agents that work out of it. This post explains why we built it and what comes next.
Why knowledge and agents belong together
An AI agent is only as good as what it knows. That is where most of them fail: they sound friendly and cannot answer anything specific to this one company. So at rinqo the knowledge comes first. What sits in people's heads, in folders and in old emails moves to one place, and the agents work out of it. The effect shows up fastest on the phone, because that is where short staffing, holidays and lunch breaks hurt first. It does not stop there: the same foundation answers emails, handles chats, creates content and brings new people up to speed.
What makes rinqo different
- Knowledge first. What the company knows sits in one place and grows with every question someone answers. Every agent answers out of that, not out of an invented persona.
- Industry templates instead of a blank canvas. Medical practices, trades, law firms, car dealerships, utilities, hotels and more, each with realistic workflows and prepared tools.
- No US providers. Operated on servers in Germany for the application, the databases and the company memory. Everything beyond that runs with European providers: language models with contractually assured processing in the EU, speech recognition and voices from Europe, telephony via a provider in the EU. What rinqo processes stays in Europe.
- DPA automatically with every account, subprocessors documented and viewable in your account. No email back-and-forth for GDPR evidence.
- The monthly subscription can be cancelled monthly. One unit equals one call minute.
- AI disclosure under Art. 50 AI Act built in: the default greeting says right at the start that an AI is speaking.
What we can't do
At launch the phone agent was production-ready. Chat and inbox have since been added in the same account, out of the same knowledge, and the personal agent answers the team's questions from the same foundation. Whatever isn't finished says so, with no staged demos. A marketplace for third-party templates is planned: the architecture is built for it, the developer tools come later.
What's next
What comes next is decided by feedback from real operation. After the chat widget and the email agent comes the foundation for the marketplace. In between, whatever real operation turns up: recognising voicemail more reliably, attributing usage more precisely, more templates for integrations.
„rinqo is what I would send a friend running a business when they say: 'Everyone here knows something different, and when the wrong person is on holiday, half the place stops.'“
If you run a business and notice that too much knowledge sits with individual people, write to us. We guide you through the setup, with your documents and your processes. The monthly subscription can be cancelled monthly. If it doesn't fit, you cancel at the end of the paid month. If it does, it grows with you.
