Today is the day. After more than a year of building, scrapping, rebuilding and scrapping again, Rinqo is live, an AI agents platform for the German-speaking mid-market. This post explains why we built it, and what the next six months will look like.
Why the DACH mid-market needs AI telephony
Industry associations from KZBV to ZDH have documented for years what every caller feels: DACH mid-market businesses can't keep up on the phone. Staff shortage, holiday season, lunch breaks, and simultaneously high expectations around availability. Meanwhile the existing solution (an external phone service) is expensive and inflexible. Rinqo targets exactly this gap.
What makes Rinqo different
- Industry templates instead of empty canvas. 19 DACH verticals are ready at launch (medical, trades, law, auto, utilities, hotel and more), each with realistic dialogs and pre-defined tools.
- EU stack: Hetzner Germany for app and data, Microsoft Azure OpenAI Service (Microsoft Ireland Operations Ltd., Sweden Central, EU Data Boundary) as the primary LLM provider, speech recognition in an EU setup, a German speech-synthesis provider (EU-hosted) for TTS, telephony via EU data centres (Dublin/Frankfurt). No US processing in the data path.
- DPA automated, subprocessors listed publicly on /security. No email back-and-forth for GDPR audits.
- Prices public: prepaid from 20 Euro or plans between 99 and 1,499 Euro net. One credit equals one phone minute.
- AI Act Art. 50 disclosure from day one: 'You are speaking with an AI assistant', hardwired into the voice pipeline.
What we can't do
At launch the phone agent is production-ready. The chat agent and the email agent are in the pipeline but not yet live, we list coming-soon channels transparently, without fake demos. A marketplace for third-party templates is planned from Q3 2026; the architecture is prepared, the developer tooling comes later.
What's next
The first customers are on board and their feedback prioritizes the roadmap. Concretely: chat widget (Q2 2026), email agent (Q3 2026), marketplace foundation (Q4 2026). In between, things that surface from real operation, better voicemail detection, finer credit attribution, more integration templates.
„Rinqo is what I would send to a friend running a business if they told me: 'I need someone to answer our phone, but without a call-center contract and without a US cloud.'“
If you run a business and can't keep up on the phone, try Rinqo. Setup takes ten minutes, the prepaid entry is 20 Euro. No contract lock-in, no sales calls. If it doesn't fit, you leave. If it fits, it grows with you.
