Phone agentprimary
Service intake, test-drive appointments, parts inquiries 24/7. Books straight into Autoline/CDK/Incadea via webhook or Cal.com. Emergencies (roadside assistance) routed instantly.
Open voice agent
ForCar dealerships
Your dealership.
Reachable on every channel.
While the service advisor is in the yard and the sales team is in conversation, inquiries keep coming in: service intake on the phone, test-drive requests by email, parts inquiries via chat. AI agents qualify, book directly into the DMS, and triage urgent cases — seven days a week, without interrupting your team.
Get startedIn short
The Rinqo AI agent for dealerships answers service calls around the clock, books workshop appointments directly in Cal.com or your DMS, qualifies test-drive requests, and answers parts availability from the connected catalog.
The situation
Germany has around 36,500 automotive businesses (ZDK data), of which roughly 7,000 are brand-affiliated dealerships. An average dealership receives 200 to 450 calls per week, split across service intake, parts, sales support, and general inquiries. Peak windows hit Monday and Friday mornings, plus 30 minutes before workshop closing. Calls in those windows often land in voicemail or a queue and get returned the next day, if at all. According to the DIHK digitization survey, 64 percent of dealerships name front-desk staffing shortages as a top-three problem. An AI agent answering in parallel to every service-advisor conversation, scheduling directly into the DMS, closes the gap without a new hire.
64 %
dealerships reporting front-desk staff shortage
Source: Deutscher Industrie- und Handelskammertag 2025Where it hurts
- Service advisors are in conversation; the phone keeps ringing anyway.
- Test-drive requests on Saturday evening, by Monday, the prospect has bought elsewhere.
- Voicemail callbacks cost 8-12 minutes each, often without result.
- Seasonal peaks (tire change, vehicle inspection season) predictably overload reception.
- Dealer systems (Autoline, CDK) sit at the backend, not at the customer call.
How Rinqo solves this
Every call answered
The phone agent answers in parallel while your team is in conversation. Callers hear a natural voice after at most one ring, no voicemail, no IVR maze. 24 hours, seven days, including holidays.
It knows your dealership
The agent pulls from your website, opening hours, service price list, and supported models. Questions about inspection intervals, warranty status, or tire storage get factually correct answers, or a targeted handover to the service advisor.
Books appointments directly
Service intake, vehicle inspection, test drive, one-click connected to Cal.com, or via webhook to your DMS (Autoline, CDK, Incadea). Caller gets SMS + email confirmation; you see the appointment in your usual calendar.
What the agent handles
- Service intake for inspection, repair, vehicle check
- Test-drive booking with driver's license check
- Parts inquiries (availability, order, pickup)
- Organizing salesperson callbacks
- Tire storage and seasonal appointments
- General questions (hours, courtesy cars, towing)
Our recommendation
The failure point in a dealership is almost always the phone on Saturday afternoon or Monday morning. The phone agent covers exactly these windows, without adding staff.
All channels for this industry
What Rinqo offers for Car dealerships
Email agent
Test-drive confirmations, service reminders (vehicle inspection deadlines), standard answers to configurator inquiries. Cuts back-office backlog noticeably.
Explore email solutionGDPR at the dealership
Dealerships process vehicle-owner data, leasing information, and frequently credit checks. Rinqo hosts everything in Germany (Hetzner), encrypts credentials with AES-256-GCM, and provides the Article 28 GDPR data-processing agreement automatically. No US cloud in the data path.
- Hosting exclusively on EU servers (Hetzner Germany)
- Data-processing agreement covering all disclosed subprocessors
- Consent announcement before call recording (§9 TTDSG + GDPR Art. 13)
- Configurable retention (30/90 days) on transcripts and audio
- AI Act Art. 50: AI-voice disclosure built in (required from 2026-08-02)
Frequently Asked Questions
Written by
Sven Pflüger
Founder & CEO, Rinqo
Sven builds Rinqo from a simple observation: most AI tools are designed in San Francisco and sold in Berlin. The workshop in the Black Forest, the veterinary practice in Salzburg, the family hotel in Tyrol get software that doesn't speak their language. Rinqo flips that. On European servers, set up in ten minutes, in twenty languages. With templates built by the industries themselves.
Last updated: 2026-05-05
Sources
- 1.ZDK Branchendaten und Prognosen – Kfz-Gewerbe, Zentralverband Deutsches Kraftfahrzeuggewerbe (2024)
- 2.DIHK Digitalisierungsumfrage 2025 (Erhebung Nov 2024), Deutscher Industrie- und Handelskammertag (2025)
- 3.Destatis Unternehmensstatistik – kleine und mittlere Unternehmen, Statistisches Bundesamt (2024)
Channel deep-dive
Specifically the phone agent for Dealership?
Detailed call flows, software integrations, and emergency triage logic, in one place.
Phone agent for Auto workshopsYour dealership is never unreachable again.
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