Phone agentprimary
Service intake, test-drive appointments, parts inquiries 24/7. Books into your calendar; connection to Autoline, CDK, or Incadea available on request. Emergencies (roadside assistance) routed instantly.
Open voice agent
ForCar dealerships
Your dealership.
Reachable on every channel.
While the service advisor is in the yard and the sales team is in conversation, inquiries keep coming in: service intake on the phone, test-drive requests by email, parts inquiries via chat. AI agents qualify, book directly into your calendar, and triage urgent cases, seven days a week, without interrupting your team.
Get startedIn short
The rinqo AI agent for dealerships answers service calls around the clock, books workshop appointments directly in your calendar (Google, Outlook or CalDAV), qualifies test-drive requests, and takes parts inquiries for a callback. DMS integration is available on request. From the same stored company knowledge, rinqo answers enquiries from chat, the web form and the inbox and gives the team on the ground what it needs.
The situation
Germany has 36,030 automotive businesses employing 428,000 people, 2024 figures from the federal automotive trade association ZDK. Peak windows hit Monday and Friday mornings, plus 30 minutes before workshop closing. Calls in those windows often land in voicemail or a queue and get returned the next day, if at all. An AI agent answering in parallel to every service-advisor conversation, scheduling directly into the calendar, closes the gap without a new hire. The same stored knowledge carries every channel you switch on, and answers the questions your team would otherwise pass along.
36,030
automotive businesses in Germany, 2024
Source: Zentralverband Deutsches Kraftfahrzeuggewerbe 2024428,000
people employed in the automotive trade
Source: Zentralverband Deutsches Kraftfahrzeuggewerbe 202494,900
apprentices, 3.3 % more than the year before
Source: Zentralverband Deutsches Kraftfahrzeuggewerbe 2024Where it pinches
- Service advisors are in conversation; the phone keeps ringing anyway.
- Test-drive requests on Saturday evening, by Monday, the prospect has bought elsewhere.
- Voicemail callbacks take time and often go nowhere.
- Seasonal peaks (tire change, vehicle inspection season) predictably overload reception.
- Dealer systems (Autoline, CDK) sit at the backend, not at the customer call.
One knowledge base, every channel
Where rinqo works for Car dealerships
Email agent
Test-drive confirmations, service reminders (vehicle inspection deadlines), standard answers to configurator inquiries.
Explore email solutionChat agent
Answers website questions on vehicles, financing and service appointments, and turns anonymous visitors into test-drive inquiries with contact details.
Open chat agentPersonal agent
Internal knowledge boost for the team: sales staff ask about leasing terms, recall campaigns or onboarding documents, it answers from the company knowledge your team has approved.
Open personal agentMarketing agent
Reference posts, before-and-after shots and a presence on Google and social, without you writing copy late at night. For businesses that win jobs through visibility.
View marketing agentHow rinqo solves this
Every call answered
The phone agent answers in parallel while your team is in conversation. Callers hear a natural voice, no voicemail, no IVR maze. 24 hours, seven days, including holidays.
The same knowledge, wherever it is asked
The agent pulls from your website, opening hours, service price list, and supported models. Questions about inspection intervals, warranty status, or tire storage get factually correct answers, or a targeted handover to the service advisor. The same applies to every channel you switch on, and to your team looking it up instead of asking around.
Books appointments directly
Service intake, vehicle inspection, test drive, one-click connected to your calendar, or via webhook to your DMS (Autoline, CDK, Incadea). Caller gets SMS + email confirmation; you see the appointment in your usual calendar.
What the agent handles
- Service intake for inspection, repair, vehicle check
- Test-drive booking with driver's license check
- Parts inquiries (availability, order, pickup)
- Organizing salesperson callbacks
- Tire storage and seasonal appointments
- General questions (hours, courtesy cars, towing)
- Look internal knowledge up on the spot instead of asking around
- Turn references and vacancies into on-brand posts
Our recommendation
The failure point in a dealership is almost always the phone on Saturday afternoon or Monday morning. The phone agent covers exactly these windows, without adding staff. The knowledge behind it then carries the other channels and the questions asked internally.
GDPR at the dealership
Dealerships process vehicle-owner data, leasing information, and frequently credit checks. rinqo hosts everything in Germany (Hetzner), encrypts credentials with AES-256-GCM, and provides the Article 28 GDPR data-processing agreement automatically. The data processing runs entirely in the EU.
- Hosting exclusively on EU servers (Hetzner Germany)
- Data-processing agreement covering all disclosed subprocessors (full list with company names in the dashboard)
- Consent announcement before call recording (§ 201 StGB + GDPR Art. 13)
- Configurable retention on transcripts (default 90 days, minimum 7 days)
- AI Act Art. 50: AI-voice disclosure built in (required from 2026-08-02)
Frequently asked questions
Founder, rinqo
Founder of rinqo. Builds a company memory where an organisation's knowledge comes together and stays available, and the AI agents that work from it: on the phone, in the inbox, in chat, in marketing and in further roles. Writes here about bringing AI into companies, about data protection, and about what holds up in daily operation. Developed in Germany, processed in the EU, no US providers.
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Channel deep-dive
Specifically the phone agent for Dealership?
Detailed call flows, software integrations, and emergency triage logic, in one place.
Phone agent for Auto workshopsYour dealership answers, even after hours.
Try the agent for five minutes, with your opening hours, your prices, your voice. The same knowledge answers chat, enquiries from web and inbox, and your team's questions.
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