How does the agent know what to answer?

The agent learns from your website, FAQ documents, PDFs and frequently asked questions. You update the knowledge base any time, changes are live within minutes.

What if the agent doesn't know an answer?

It doesn't make things up. Instead it escalates the case to your team, via transfer during the live call, via email or as a dashboard ticket. Missing answers show up as 'knowledge gaps' that you can fill directly.

Does this work for specialized industries or jargon?

Yes. The agent learns industry-specific terminology from your own material. You can additionally train it with example dialogs so it hits the tone and vocabulary of your sector.

Automate routine.

Keep quality.

Your support team answers the same twenty questions. Every day. The actually complex cases pile up because there's no time. The team burns out, customers get impatient.

Zendesk's CX Trends Report 2024 reports that 70 percent of all support inquiries are recurring standard questions, opening hours, prices, order status, return policy. At the same time, 65 percent of customers expect a response within five minutes, according to Salesforce. For small teams with one to three support agents this is not achievable: long wait times, frustrated customers and a team stuck on routine instead of problem cases. An AI agent takes over the standard questions across all channels and only escalates what actually requires human judgment. Your team then handles the 30 percent of cases where their expertise matters, with more time, higher quality and less burnout.

Your agent answers standard questions on phone, chat and email from a shared knowledge base. Complex requests it recognizes itself and forwards to your team with full context.

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Warum Rinqo?

Up to 70% less routine

Standard questions are answered instantly. Your team focuses on the complex cases where they are needed.

Consistent quality

One knowledge base feeds every channel. No channel silos, the same answer everywhere, up-to-date, consistent, traceable.

Smart escalation

The agent detects frustration, uncertainty or complexity and hands the case over with the full conversation transcript.

Less burnout on the team

Working only on hard cases creates room for real customer connection. Less churn, better outcomes, happier staff.

Vorher. Nachher.

Ohne Rinqo

Helpdesk software like Zendesk or Freshdesk collects inquiries but doesn't answer them. Your team still has to handle every question manually. From €99 per agent per month, plus salary.

Mit Rinqo

Rinqo answers 70 percent of inquiries automatically across all channels. Only escalates what requires human expertise. From €99 net per month for the entire service.