Automate routine.
Keep quality.
Your support team answers the same twenty questions. Every day. The actually complex cases pile up because there's no time. The team burns out, customers get impatient.
Get startedIn short
A large share of support inquiries are recurring standard questions: opening hours, prices, order status, return policy. For small teams with one to three support agents this is not achievable: long wait times, frustrated customers and a team stuck on routine instead of problem cases. An AI agent takes over the standard questions across all channels and only escalates what actually requires human judgment. Your team then handles the cases where its expertise matters.
Your agent answers standard questions on phone, chat and email from a shared knowledge base. Complex requests it recognizes itself and forwards to your team with full context.
Why rinqo?
The agent answers routine questions itself
Standard questions are answered instantly. Your team focuses on the complex cases where they are needed.
Consistent quality
One knowledge base feeds every channel. No channel silos, the same answer everywhere, up-to-date, consistent, traceable.
Smart escalation
The agent detects frustration, uncertainty or complexity and hands the case over with the full conversation transcript.
A team that stays
Working only on hard cases creates room for real customer connection. Less churn, better outcomes, happier staff.
Before. After.
Helpdesk software like Zendesk or Freshdesk collects inquiries but doesn't answer them. Your team still has to handle every question manually. plus salary.
rinqo answers routine requests automatically across all channels. Only escalates what requires human expertise.
Frequently asked questions
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