Automate routine.
Keep quality.
Your support team answers the same twenty questions. Every day. The actually complex cases pile up because there's no time. The team burns out, customers get impatient.
Get startedIn short
A large share of support inquiries are recurring standard questions: opening hours, prices, delivery times, return policy. For small teams with one to three support agents this is not achievable: long wait times, frustrated customers and a team stuck on routine instead of problem cases. An AI agent takes over the standard questions across all channels and only escalates what actually requires human judgment. Your team then handles the cases where its expertise matters.
Your agent answers standard questions on phone, chat and email from a shared knowledge base. If someone asks for a person or one of your rules applies, it forwards the request to your team with full context.
Why rinqo?
The agent answers routine questions itself
Standard questions are answered instantly. Your team focuses on the complex cases where they are needed.
Consistent quality
One knowledge base feeds every channel you assign it to. So they all answer from the same, up-to-date foundation.
Smart escalation
If the agent can't answer a question, or someone asks for a person, it hands the case over to your team with the full conversation transcript.
A team that stays
Not answering the same questions over and over creates room for real customer connection and the cases that need experience.
Before. After.
Helpdesk software like Zendesk or Freshdesk collects inquiries but doesn't answer them. Your team still has to handle every question manually. plus salary.
rinqo answers routine requests automatically across all channels. Only escalates what requires human expertise.
Frequently asked questions
More about the agent
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