No menu, no hold music. And afterwards the business knows.
Friday, 6:40 pm. There is nobody left at the office.
Agent
Kern Painting and Decorating, you are speaking to the firm's AI assistant. What can I do for you?
Caller
I need a quote. Three rooms painted, new build, ideally still in October.
Agent
There is still room in October. So that Mr Kern can send you a quote: roughly how large are the rooms, and where is the flat?
Caller
Around seventy square metres, in the old town.
Caller
Hang on, am I actually talking to a computer here?
Agent
Yes, I am the AI assistant. If you would rather speak to Mr Kern himself, I will note that down and he will call you back on Monday morning.
Caller
No, this is fine. Let me give you my number.
Agent
Thank you, I have it. So: three rooms, around seventy square metres, old town, October. That will be on his desk on Monday morning.
Example dialogue. The actual wording depends on your details and on the question asked.
Moments you know. It takes them off your plate.
When you can't pick up
The customer at the counter is waiting, and the phone rings for the third time.
The agent answers, clarifies the request and leaves you a callback note.
After closing time, every caller lands on voicemail. Many call your competitor next.
The agent answers around the clock, books appointments and recognises emergencies.
A third of all calls are the same questions: opening hours, prices, directions.
It answers them instantly from your company knowledge, your team never has to pick up.
Booking an appointment costs three to five minutes of staff time. Per call.
The agent checks your calendar live, books, reschedules and cancels, even on a Sunday evening.
Hidden among twenty routine calls is the one emergency.
If a keyword comes up that you have marked as urgent, such as burst pipe or patient in pain, the agent puts the caller straight through to you.
“Mr Miller called, ring him back.” No number, no context.
After every call you get a summary and contact details, by email or in your dashboard.
The caller only speaks English, the conversation goes nowhere.
If the caller speaks English, the agent switches automatically and summarises the call for you in German.
It also makes calls
Consent, quiet hours and call limits are checked automatically before every single call.
An appointment falls through, and the slot stays empty, because nobody has time to phone through the waiting list.
The agent calls the waiting list in order and gives the freed-up slot to the first taker.
Every week, customers simply don't show up. The reminder text gets ignored.
The agent calls ahead of the appointment and gets a firm confirmation, if someone cancels, the waiting list moves up.
A web enquiry answered tomorrow is an order for your competitor.
If your contact form is connected, the agent calls new prospects back and books the appointment.
The fitter drives forty kilometres, and nobody opens the door.
The agent confirms every job the day before and flags shaky candidates to your planning.
Notice under EU AI Act Article 50:The preset greeting says right at the start that an AI is speaking. If a transfer number is on file, the agent hands callers over to a person on request.How we use AI
Servers in Germany · no US corporations
Stored in Germany. Processed in the EU, without US providers.
For the phone agent that means: the recording, the transcript and the summary of a call sit on servers in Germany and do not leave the EU.
GDPR-compliant on EU servers
Many host in the EU and still send the data to US corporations like OpenAI. We don't. Calls, transcripts and knowledge data sit on servers in Germany, and the AI processing runs with European providers in the EU. A DPA under Art. 28 GDPR is in place.
Hosting in Germany, in data centres with ISO 27001 certification
AI processing runs with European providers in the EU, not with US corporations like OpenAI, Google or Amazon. No training on your data.
Speech recognition with EU processing and speech synthesis from a German provider, customers receive the named provider list in the dashboard.
Auto-deletion: 90 days by default, adjustable from 7 days
AI Act Art. 50: AI notice on by default
Since 2 August 2026, people must be told no later than first contact that they are talking or writing to an AI. With rinqo this notice is on by default in every channel.
Phone: the preset greeting says it is an AI; calls the agent places itself always open with it
Chat: notice always visible in the window. Email: notice below every reply from the agent
Generated images: AI label in the metadata, plus a visible label that is on by default
Penalty: up to €15M or 3 % global annual turnover, the lower amount for SMEs
Sources: GDPR Art. 28 + 32 · EU AI Act Regulation 2024/1689 · DSK guidance on artificial intelligence and data protection (German data protection conference, 2024). This overview does not constitute legal advice.
Phone agent for your industry.
Same agent, adapted to your use case. Pick your industry and start with a template that fits you.
