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Phone Agent Maskottchen
Phone

Your phone agent.

Answers every call. 24/7, in 17+ languages.

Answers calls, handles questions, books appointments, and routes complex cases to your team. 24/7, in 17+ languages.

What your agent does for you.

  • Answers common questions automatically
  • Books appointments directly in your calendar
  • Qualifies inquiries and captures contact details
  • Routes complex cases to your team
  • Speaks 17+ languages
  • Learns from your website and documents
Get startedFind your industry

One memory

Works from your company memory.

This agent shares one memory with all your agents, your website, your PDFs, your processes. Maintained once, they all answer the same.

How the company memory works

This is what a call sounds like.

No menu, no hold music. And afterwards the business knows.

Friday, 6:40 pm. There is nobody left at the office.

Agent

Kern Painting and Decorating, you are speaking to the firm's AI assistant. What can I do for you?

Caller

I need a quote. Three rooms painted, new build, ideally still in October.

Agent

There is still room in October. So that Mr Kern can send you a quote: roughly how large are the rooms, and where is the flat?

Caller

Around seventy square metres, in the old town.

Caller

Hang on, am I actually talking to a computer here?

Agent

Yes, I am the AI assistant. If you would rather speak to Mr Kern himself, I will note that down and he will call you back on Monday morning.

Caller

No, this is fine. Let me give you my number.

Agent

Thank you, I have it. So: three rooms, around seventy square metres, old town, October. That will be on his desk on Monday morning.

Example dialogue. The actual wording depends on your details and on the question asked.

Moments you know. It takes them off your plate.

When you can't pick up

  • The customer at the counter is waiting, and the phone rings for the third time.

    The agent answers in parallel, clarifies the request and leaves you a prioritised callback note.

  • After closing time, every caller lands on voicemail. Many call your competitor next.

    The agent answers around the clock, books appointments and recognises emergencies.

  • A third of all calls are the same questions: opening hours, prices, directions.

    It answers them instantly from your company knowledge, your team never has to pick up.

  • Booking an appointment costs three to five minutes of staff time. Per call.

    The agent checks your calendar live, books, reschedules and cancels, even on a Sunday evening.

  • Hidden among twenty routine calls is the one emergency.

    The agent recognises urgency, burst pipe, patient in pain, smell of gas, and puts the caller straight through to you.

  • “Mr Miller called, ring him back.” No number, no context.

    After every call you get a summary and contact details, by email or in your dashboard.

  • The caller only speaks English or Polish, the conversation goes nowhere.

    The agent switches language automatically and summarises the call for you in your language.

It also makes calls

Consent, quiet hours and call limits are checked automatically before every single call.

  • An appointment falls through, and the slot stays empty, because nobody has time to phone through the waiting list.

    The agent calls the waiting list in order and gives the freed-up slot to the first taker.

  • Every week, customers simply don't show up. The reminder text gets ignored.

    The agent calls ahead of the appointment and gets a firm confirmation, if someone cancels, the waiting list moves up.

  • A web enquiry answered tomorrow is an order for your competitor.

    If your contact form is connected, the agent calls new prospects back and books the appointment.

  • The fitter drives forty kilometres, and nobody opens the door.

    The agent confirms every job the day before and flags shaky candidates to your planning.

Notice under EU AI Act Article 50:On the first ring, the agent says clearly: you're talking to an AI. Just ask, and the agent connects you to a human.How we use AI

EU-Sovereign · GDPR · AI Act

Made in Germany. Hosted in Europe. The AI processing stays in the EU too, without US providers.

GDPR-compliant on EU servers

All calls, transcripts and knowledge data are processed encrypted on Hetzner Cloud in Falkenstein and Nuremberg, with data processing in the EU. A DPA under Art. 28 GDPR is in place.

  • Hosting: Hetzner Online GmbH, Germany, ISO 27001:2022 certified (Falkenstein, Nuremberg)
  • AI processing runs with European providers in the EU, not with US corporations like OpenAI, Google or Amazon. No training on your data.
  • Speech recognition with EU processing and speech synthesis from a German provider, customers receive the named provider list in the dashboard.
  • Auto-deletion: 30 days default, adjustable up to 365 days depending on your package

AI Act Art. 50, met by default

From 2 August 2026 every AI system must disclose to end users at the start of the conversation that it is AI-based. rinqo makes this the default setting in every channel, from first contact.

  • Voice: mandatory disclosure as first audio frame, before any answer
  • Chat/Email: AI label in footer and subject
  • Synthetic audio will be machine-watermarked once Code-of-Practice (June 2026) ships
  • Penalty: up to €15M or 3 % global annual turnover, the lower amount for SMEs

Sources: GDPR Art. 28 + 32 · EU AI Act Regulation 2024/1689 · DSK guidance on artificial intelligence and data protection (German data protection conference, 2024). This overview does not constitute legal advice.

Phone Agent for your industry.

Same agent, adapted to your use case. Pick your industry and start with a template that fits you.