Notice under EU AI Act Article 50:On the first ring, the agent says clearly: you're talking to an AI. Just ask, and the agent connects you to a human.How we use AI
EU-Sovereign · GDPR · AI Act
Made in Germany. Hosted in Europe. AI-Act-ready before the deadline.
GDPR-compliant on EU servers
All calls, transcripts and knowledge data are processed encrypted on Hetzner Cloud in Falkenstein and Nuremberg, no US Cloud Act exposure, no third-country transfer. DPA in place.
LLM inference: Microsoft Azure OpenAI Service (Microsoft Ireland, Sweden Central, EU Data Boundary) as single-AI backbone — OVHcloud as opt-in Pure-EU failover
Speech: Deepgram in EU setup + KugelAudio (German company, EU-hosted)
Auto-deletion after 30/90 days, configurable per org
AI Act Art. 50, implemented before 2 Aug 2026
From 2 August 2026 every AI system must disclose to end users at the start of the conversation that it is AI-based. Rinqo enables this by default everywhere, before the deadline, not after.
Voice: mandatory disclosure as first audio frame, before any answer
Chat/Email: AI label in footer and subject
Synthetic audio will be machine-watermarked once Code-of-Practice (June 2026) ships
Penalty: up to €15M or 3 % global annual turnover (whichever is higher)
Sources: GDPR Art. 28 + 32 · EU AI Act Regulation 2024/1689 · BfDI guidelines.
