Your email agent.

Answers your inbox. Automatically.

Processes incoming emails, responds to standard inquiries, and forwards according to your rules.

What your agent does for you.

Reads and understands incoming emails
Responds to standard inquiries
Prepares replies as drafts for your approval
Escalates complex cases to your team
Sends automatic follow-ups
Writes in your tone and form of address

Get started

One memory

Works from your company memory.

This agent shares one memory with all your agents, your website, your PDFs, your processes. Maintained once, they all answer the same.

How the company memory works

This is what a reply looks like.

The enquiry comes in late at night. So does the answer.

Tuesday, 11:14 pm, inbox

Sender

Dear Sir or Madam, we manage fourteen properties and are looking for someone to handle the annual smoke alarm inspection. Is that something you take on, and roughly what would it cost?

Email agent

Good evening Mr Brenner, thank you for your enquiry. We do carry out the annual smoke alarm inspection, including several properties at once. To quote a price we need the number of alarms per property. That is usually in your last inspection report. Just send it as a reply to this email, then Mr Sailer will work it out and get back to you. This message was written by an AI agent.

Example dialogue. The actual wording depends on your details and on the question asked.

Moments you know. It takes them off your plate.

The agent presents finished drafts for your approval. You only let it send automatically once you trust it.

Your inbox, worked through

Email enquiries sit there until someone has time. Customers, though, want a quick answer.
The agent answers standard questions, at night, on weekends, during your holiday.
The day's three important emails drown between spam and newsletters.
The agent routes them to the right person according to your rules.
Some emails simply sit there. No reply, no rejection, nothing.
With the agent, every email gets a response: an answer, a follow-up question or a handover to you.
“What does a fence cost?”, nobody can quote without measurements, and the back-and-forth eats days.
The agent requests the missing details in one email and hands you the complete case.
Complaints wait for days, while the customer writes the Google review.
The agent replies immediately, calm and factual, and escalates the case to you in parallel.
After two weeks of holiday, two hundred emails are waiting.
The inbox keeps running: routine gets answered, urgent matters are escalated, the rest sits pre-sorted.
A cancellation email sits unread for three days, the last chance to keep the customer.
With a forwarding rule for cancellations, the agent routes it straight to you.
Applicants hear nothing for weeks, and write about it on review platforms.
The agent confirms respectfully, answers questions about the role and forwards it. The decision stays with you.

What would otherwise sit there

Leads from listing portals arrive as email and get seen in the evening.
The agent spots them straight away, replies and files the enquiry in a usable form.
Finding a date by email takes days of back and forth.
The agent offers real slots from your calendar and books the one that works.
Regulars order by email in free text, and someone types every line into the system.
The agent reads the order, captures the items in a structured form and asks for whatever is missing.
Someone leaves the company, and customer emails keep arriving in their inbox.
The agent takes the inbox over, answers from your company knowledge and passes on whatever needs a decision.
The enquiry in another language sits there because nobody feels confident answering.
The agent replies in the language it came in, from the same company knowledge.
“We'll get back to you” answers nothing, and the sender still knows no more than before.
The agent does more than confirm receipt: it answers what can already be answered.

Notice under EU AI Act Article 50:Every reply email carries a clear AI notice. You step in at any time, right inside the same inbox.How we use AI

EU-Sovereign · GDPR · AI Act

Made in Germany. Hosted in Europe. The AI processing stays in the EU too, without US providers.

GDPR-compliant on EU servers

All calls, transcripts and knowledge data are processed encrypted on Hetzner Cloud in Falkenstein and Nuremberg, with data processing in the EU. A DPA under Art. 28 GDPR is in place.

Hosting: Hetzner Online GmbH, Germany, ISO 27001:2022 certified (Falkenstein, Nuremberg)
AI processing runs with European providers in the EU, not with US corporations like OpenAI, Google or Amazon. No training on your data.
Speech recognition with EU processing and speech synthesis from a German provider, customers receive the named provider list in the dashboard.
Auto-deletion: 30 days default, adjustable up to 365 days depending on your package

AI Act Art. 50, met by default

From 2 August 2026 every AI system must disclose to end users at the start of the conversation that it is AI-based. rinqo makes this the default setting in every channel, from first contact.

Voice: mandatory disclosure as first audio frame, before any answer
Chat/Email: AI label in footer and subject
Synthetic audio will be machine-watermarked once Code-of-Practice (June 2026) ships
Penalty: up to €15M or 3 % global annual turnover, the lower amount for SMEs

Sources: GDPR Art. 28 + 32 · EU AI Act Regulation 2024/1689 · DSK guidance on artificial intelligence and data protection (German data protection conference, 2024). This overview does not constitute legal advice.