GDPR-compliant on EU servers
All calls, transcripts and knowledge data are processed encrypted on Hetzner Cloud in Falkenstein and Nuremberg, with data processing in the EU. A DPA under Art. 28 GDPR is in place.
- Hosting: Hetzner Online GmbH, Germany — ISO 27001:2022 certified (Falkenstein, Nuremberg)
- AI processing contractually within the EU only (EU Data Boundary), no training on your data — with a purely European fallback provider on standby.
- Speech recognition with EU processing and speech synthesis from a German provider — customers receive the named provider list in the dashboard.
- Auto-deletion: 30 days default, configurable up to your plan's maximum (90/180/365 days)




