AI employees for your business.

What an AI employee really is at rinqo

An AI employee at rinqo takes over tasks, it doesn't replace positions. Specifically: it takes calls, answers standard questions, books appointments, answers emails, calls back on enquiries. What it doesn't do: complex consulting, emotional conversations, sales closing, personnel decisions. Those tasks stay with your team. You choose a concrete role (reception, customer service, inbox, callbacks, team questions), and we guide you through setup. The difference to a classic chatbot: the AI employee executes multi-step tasks, uses your calendar and hands over to people when needed. When an applicant calls, the AI employee answers the standard question about the position and books a slot. When a customer asks in chat, the AI employee recognizes intent and answers from your knowledge base. When your inbox is full, the AI employee answers routine emails, as a draft for approval or directly, and forwards complex cases. What the AI employee can't answer, it hands over to your team with the conversation so far.

The 5 AI employee roles, what rinqo actually does

rinqo offers five AI employee roles you can use in any industry. First, reception: the phone agent takes calls, answers standard questions, books appointments and passes urgent matters to your team. Typical use cases: medical practices, law firms, trades, property management. Second, customer service: the chat agent answers questions on your website around the clock and forwards complex cases. Typical use cases: B2B service providers, SaaS, e-commerce. Third, inbox: the email agent answers routine emails as a draft for approval or directly and forwards complex cases. Typical use cases: office management, secretariats. Fourth, callbacks: the phone agent calls back as soon as an enquiry comes in through your form, once after a missed call and the day before a booked appointment. Fifth, team questions: the personal agent answers your employees' questions from the company knowledge, for example about holidays, procedures or onboarding. All five roles work in any industry. Industry templates (medical practice, tax advisor etc.) are prepared instructions and knowledge starting points, not separate products.

• Reception (phone), intake, standard questions, appointment booking
• Customer service (chat), questions on your website around the clock
• Inbox (email), routine replies as a draft or directly
• Callbacks (phone), on enquiries, missed calls and before appointments
• Team questions (personal agent), answers from the company knowledge

AI employee vs. classic office worker, the economic calculation

A full-time office worker in Germany costs around €3,100 to €4,000 gross a month, around €3,800 to €4,900 including employer contributions (lower quartile to median for office management clerks according to the Entgeltatlas of the Bundesagentur für Arbeit, the German Federal Employment Agency, data as of 2025). Plus sick leave (an average of 14.6 working days per employee in 2025 according to the Federal Statistical Office), vacation (24-30 days), shift premiums for weekend coverage. Effective available hours per full-time position: 1,500-1,700 hours/year, i.e. 36-40 weeks of net availability. An AI agent, by contrast, is reachable around the clock, without sick or holiday leave, and handles several conversations at once depending on the plan.

GDPR and AI Act, what employers need to know

Deploying AI employees is subject to two strict compliance regimes in DACH. First, GDPR: AI employees that process personal data (which is practically always the case for reception/support/acquisition) need a data processing agreement (Art. 28 GDPR) with the AI provider, a legal basis for the processing and transparent privacy notices (Art. 13 GDPR). rinqo provides servers in Germany, AI processing with contractually assured EU data processing, the DPA on registration and a preset greeting that points out the processing. You as the business provide the full privacy information. Second, AI Act Art. 50 (effective 02.08.2026): AI systems must clearly inform every end user at first contact that they are speaking with an AI. Fines for violation: up to €15 million or 3 percent of global annual turnover (the lower amount for SMEs). At rinqo the notice is set up by default, and you adapt the wording to your tone of voice. Plus: employees deploying AI workers fall under Art. 4 AI Act (AI literacy obligation since 02.02.2025), you promote your team's AI literacy, and a short description of deployment limits and handovers helps with that. rinqo provides AI literacy templates in the dashboard you can adapt for this purpose.

AI employees at a glance, which category does what

The AI employee market splits into four categories in 2026. Assistant tools of the big office suites are built for enterprises with an existing suite license: deeply integrated into their own environment, licensing typically in the 4-5-figure range per month, hosting in US clouds by default. US enterprise agents position similarly to rinqo (AI for roles instead of tools), but host outside the EU, a compliance topic for DACH applicant and customer data. Enterprise platforms from the DACH region are built for large-scale projects and designed for enterprise sales processes and individual implementation. Developer frameworks need a DevOps team plus own hosting, no plug-and-play. rinqo is the platform with servers in Germany, EU data processing and all 5 roles (reception, customer service, inbox, callbacks, team questions) from one source, and we guide you through setup.