Phone agentprimary
Qualify quote inquiries, detect emergencies (pipe burst, power outage) and route them to on-call. Push appointments into the trades calendar system (pds, Streit V.1, Hero Software).
Open voice industry page
ForSkilled trades
You're on the job site.
Your agents take it on.
Enquiries come in during working hours, exactly when nobody is at the desk. You enter your company knowledge once: from it, AI agents qualify jobs on the phone, answer questions in chat, triage emails and put emergencies (burst pipe, power failure) straight through. And your team looks the same knowledge up on site instead of calling the office.
Get startedIn short
The rinqo AI agent for trade businesses answers calls while you are on site, qualifies enquiries by trade and urgency, books on-site appointments into the calendar and puts genuine emergencies (burst pipe, power failure, storm damage) straight through to the on-call team. From the same stored company knowledge, rinqo also answers web and email enquiries and gives the team on site information on prices, deadlines and system data.
The situation
The ZDH counts 1,038,126 craft businesses with around six million employees, 2025 figures. How many enquiries go unanswered there was measured by Deutsche Handwerks Zeitung: out of 100 standardised enquiries each, roofers answered 37, window fitters 76. Not out of neglect, but because nobody can stand next to the bucket and pick up. The result: inquiries land in queues or voicemail, don't get called back, and flow to competitors. An AI phone assistant for the trades that picks up instantly, qualifies, and routes closes that gap. The same stored knowledge also answers the enquiry from the web form, and on site the question about material prices or warranty periods, without anyone phoning the office.
1,038,126
registered craft businesses in Germany, 2025
Source: Zentralverband des Deutschen Handwerks 202537 in 100
enquiries answered by roofers in a field test (Aroundhome)
Source: Deutsche Handwerks Zeitung 202676 in 100
answered by window fitters, the best trade in the same test
Source: Deutsche Handwerks Zeitung 2026Where it pinches
- Phone rings, the boss is on the roof, nobody picks up.
- Voicemail gets checked, but callbacks wait until evening.
- 'Quick quote' on Friday afternoon, by Monday the competitor already responded.
- Emergencies (burst pipe, roof damage) drown in the normal call mix.
- Office assistant sorts 60 calls a week, of which only 20 are real jobs.
- The fitter phones the office because the folder with the system data is back in the workshop.
- The reference photos of the finished bathroom sit on three phones and never become a post.
One knowledge base, every channel
Where rinqo works for Skilled trades
Email agent
Answer quote web-form inquiries automatically with key data (region, availability, price range), collect follow-up questions, present qualified leads to the foreman.
Explore email solutionChat agent
Takes website inquiries including photos of the damage, asks the right follow-up questions and files qualified requests for the office.
Open chat agentPersonal agent
Foremen and office staff ask about material prices, warranty periods or quote text blocks, answers come from your own company knowledge; you approve new information, then every agent uses it.
Open personal agentMarketing agent
Reference projects, an introduction to your trades and job ads as on-brand posts for social media and your own site. Show your craft and win work as well as new talent.
View marketing agentHow rinqo solves this
The business phone, always staffed
You forward your landline to rinqo, the agent picks up on every ring, even when your mobile is busy. Callers hear 'Müller carpentry, how can I help?', and get a real answer.
The same knowledge, wherever it is asked
Trades, price ranges, service area, typical lead times: what you enter once applies to every channel. On the phone, in the web form, for your team looking things up on site instead of calling the office, and for every channel you add later. 'Do you also build solid timber staircases?' — the answer sits in one place, not in four heads.
Sorts and routes
Real emergency (keyword 'water,' 'fire,' 'lockout') → immediate handover. Normal job → book appointment or plan callback. Info inquiry → answer and capture contact. You get a summary email.
What the agent handles
- Quote inquiries qualified (trade, scope, urgency)
- On-site measurement appointment booking
- Emergencies (burst pipe, power outage, storm damage) routed instantly
- Parts and materials inquiries answered
- Invoice and warranty questions filtered
- Opening hours and vacation coverage communicated
- Look up material prices and warranty periods on the job
- Turn reference projects and vacancies into on-brand posts
- Hand summary and contact details over to your trade software
Our recommendation
In trades, the biggest problem isn't call volume, it's separating 'real job' from 'just asking.' The agent qualifies before the boss even calls back. The knowledge behind it then carries web enquiries, the inbox and the questions your people ask on the job.
GDPR for trades
Trades businesses capture customer addresses, property info, and sometimes sensitive data (e.g., bank details for direct debit). rinqo stores everything on German servers. You delete conversations in one click and on request we provide your data in line with Article 20 GDPR.
- Servers exclusively in Germany (Hetzner Falkenstein/Nuremberg)
- Encryption: AES-256-GCM, passwords bcrypt-12
- Retention configurable (90 days default, minimum 7 days)
- Data-processing agreement with rinqo, one-click, legally watertight, includes subprocessor list
- All customer conversations provided on request, within 14 days (Art. 20 GDPR)
Frequently asked questions
Specific industry pages
Founder, rinqo
Founder of rinqo. Builds a company memory where an organisation's knowledge comes together and stays available, and the AI agents that work from it: on the phone, in the inbox, in chat, in marketing and in further roles. Writes here about bringing AI into companies, about data protection, and about what holds up in daily operation. Developed in Germany, processed in the EU, no US providers.
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Channel deep-dive
Specifically the phone agent for Trades?
Detailed call flows, software integrations, and emergency triage logic, in one place.
Phone agent for Trades & CraftsCome down from the ladder when it matters.
Your AI agent sorts the 60 weekly calls into the 20 that become real jobs. The same knowledge answers web enquiries and your team's questions.
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