Phone agentprimary
Qualify quote inquiries, detect emergencies (pipe burst, power outage) and route them to on-call. Push appointments into the trades calendar system (pds, Streit V.1, Hero Software).
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ForSkilled trades
You're on the job site.
Your agents take it on.
Inquiries come in during working hours — exactly when nobody is in the office. AI agents qualify quote requests on the phone, answer common questions in chat, triage email inquiries, and route emergencies (burst pipes, power outages) straight through. Standard requests resolve themselves — you do the work only you can do.
Get startedIn short
The Rinqo AI agent for skilled trades answers calls while you're on the job site, qualifies inquiries by trade and urgency, books on-site appointments, and immediately routes real emergencies (burst pipes, power outages, roof damage) to the on-call number.
The situation
Germany's skilled-trades sector includes about one million businesses and roughly 5.7 million employees (ZDH). Over 80 percent have fewer than ten staff, and in many, the owner is on the job site. According to the ZDH workforce monitor, these businesses miss about one-third of inbound calls, not from neglect, but because nobody can stand next to a ladder to pick up. Meanwhile, a Salesforce study shows 68 percent of customers expect a response within one hour. The result: inquiries land in queues or voicemail, don't get called back, and flow to competitors. An AI agent that picks up instantly, qualifies, and routes closes that gap.
68 %
customers expect response within 1 h
Where it hurts
- Phone rings, the boss is on the roof, nobody picks up.
- Voicemail gets checked, but callbacks wait until evening.
- 'Quick quote' on Friday afternoon, by Monday the competitor already responded.
- Emergencies (burst pipe, roof damage) drown in the normal call mix.
- Office assistant sorts 60 calls a week, of which only 20 are real jobs.
How Rinqo solves this
The business phone, always staffed
You forward your landline to Rinqo, the agent picks up on every ring, even when your mobile is busy. Callers hear 'Müller carpentry, how can I help?', and get a real answer.
It knows your services
Trades, price ranges, service area, typical lead times, everything you enter once, the agent answers accurately. 'Do you also build solid-wood staircases?' → it knows, because you wrote it down in two sentences.
Sorts and routes
Real emergency (keyword 'water,' 'fire,' 'lockout') → immediate handover. Normal job → book appointment or plan callback. Info inquiry → answer and capture contact. You get a summary email.
What the agent handles
- Quote inquiries qualified (trade, scope, urgency)
- On-site measurement appointment booking
- Emergencies (burst pipe, power outage, storm damage) routed instantly
- Parts and materials inquiries answered
- Invoice and warranty questions filtered
- Opening hours and vacation coverage communicated
Our recommendation
In trades, the biggest problem isn't call volume, it's separating 'real job' from 'just asking.' The agent qualifies before the boss even calls back.
All channels for this industry
What Rinqo offers for Skilled trades
Email agent
Answer quote web-form inquiries automatically with key data (region, availability, price range), collect follow-up questions, present qualified leads to the foreman.
Explore email solutionGDPR for trades
Trades businesses capture customer addresses, property info, and sometimes sensitive data (e.g., bank details for direct debit). Rinqo stores everything on German servers. You delete conversations in one click and export data as ZIP per Article 20 GDPR.
- Servers exclusively in Germany (Hetzner Falkenstein/Nuremberg)
- Encryption: AES-256-GCM, passwords bcrypt-12
- Retention configurable (30 or 90 days default)
- Data-processing agreement with Rinqo, one-click, legally watertight, includes subprocessor list
- Export all customer calls as ZIP (Art. 20 GDPR)
Frequently Asked Questions
Specific industry pages
Written by
Sven Pflüger
Founder & CEO, Rinqo
Sven builds Rinqo from a simple observation: most AI tools are designed in San Francisco and sold in Berlin. The workshop in the Black Forest, the veterinary practice in Salzburg, the family hotel in Tyrol get software that doesn't speak their language. Rinqo flips that. On European servers, set up in ten minutes, in twenty languages. With templates built by the industries themselves.
Last updated: 2026-05-05
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