The question arrives on a Sunday evening. So does the answer.
Sunday, 9:07 pm, in the furniture shop
Visitor
Do you do the bench in 1.60 metres as well?
Agent
Yes, the bench comes in 1.40, 1.60 and 1.80 metres. In oiled oak, the 1.60 is available right now.
Visitor
And how long does delivery take to Leeds?
Agent
Two to three working days, delivered to the kerb. Shall I pull up the 1.60 for you?
Visitor
Yes please. And what if it does not fit after all?
Agent
Fourteen days to send it back, and the return postage is on us. Here is the bench.
Example dialogue. The actual wording depends on your details and on the question asked.
Moments you know. It takes them off your plate.
Turning visitors into enquiries
Many of your website visits happen when nobody is in the office.
The agent replies instantly, captures the request and a callback number, no prospect gets lost.
Your contact form delivers three lines nobody can work with.
The agent holds a conversation and asks for exactly what you need to quote, trade, location, timeframe.
You chase prospects who have neither budget nor intent.
The agent asks the qualifying questions first, you only call back the serious ones.
Good applicants drop out when their question sits unanswered for days.
The agent answers questions about the role instantly and takes the short application on the spot.
Visitors linger on your pricing page for minutes, then leave without a word.
The agent approaches them at the right moment and clears the final objection before the enquiry.
Service that doesn't ring
Arranging an appointment means phone ping-pong across three attempts.
The agent shows free slots and books bindingly, right in the chat.
Upset customers reach nobody in the evening and simmer until morning.
The agent takes the complaint calmly and completely and hands it to you, prioritised.
“There's a water stain”, without a photo, nobody knows how urgent it is.
The agent lets people upload photos right in the chat, the report reaches you complete.
The information has been on your website for years, nobody finds it.
The agent leads straight to the right document and explains it in plain language. In 17+ languages.
You don't know which answers your customers search your website for in vain.
Every open question lands in your knowledge-gap list, you see what's missing.
Questions that do not deserve a hold queue
The enquiry comes in English, and nobody on the team feels up to answering.
The agent replies in the language it came in, from the same company knowledge.
Someone asks whether you even travel out to them, and nobody is there.
The agent knows your service area and says so straight away instead of promising a call back.
Before every appointment, the same question: what do I need to bring?
The agent lists it, from your own documents, at any hour.
In peak season far more enquiries come in, and your team stays the same size.
The agent takes them all at once, and nobody waits.
When a conversation is handed on, it starts from scratch.
The agent hands over the whole thread, so nobody has to explain twice.
Notice under EU AI Act Article 50:From the first message, the chat agent shows it's an AI. For complex questions, the agent hands off to your team.How we use AI
Servers in Germany · no US corporations
Stored in Germany. Processed in the EU, without US providers.
For the chat agent that means: what a visitor types into the chat window, and what the agent replies, sits on servers in Germany and does not leave the EU.
GDPR-compliant on EU servers
Many host in the EU and still send the data to US corporations like OpenAI. We don't. Calls, transcripts and knowledge data sit on servers in Germany, and the AI processing runs with European providers in the EU. A DPA under Art. 28 GDPR is in place.
Hosting in Germany, in data centres with ISO 27001 certification
AI processing runs with European providers in the EU, not with US corporations like OpenAI, Google or Amazon. No training on your data.
Speech recognition with EU processing and speech synthesis from a German provider, customers receive the named provider list in the dashboard.
Auto-deletion: 90 days by default, adjustable from 7 days
AI Act Art. 50: AI notice on by default
Since 2 August 2026, people must be told no later than first contact that they are talking or writing to an AI. With rinqo this notice is on by default in every channel.
Phone: the preset greeting says it is an AI; calls the agent places itself always open with it
Chat: notice always visible in the window. Email: notice below every reply from the agent
Generated images: AI label in the metadata, plus a visible label that is on by default
Penalty: up to €15M or 3 % global annual turnover, the lower amount for SMEs
Sources: GDPR Art. 28 + 32 · EU AI Act Regulation 2024/1689 · DSK guidance on artificial intelligence and data protection (German data protection conference, 2024). This overview does not constitute legal advice.
Chat agent for your industry.
Same agent, adapted to your use case. Pick your industry and start with a template that fits you.
