The question arrives on a Sunday evening. So does the answer.
Sunday, 9:07 pm, in the furniture shop
Visitor
Do you do the bench in 1.60 metres as well?
Agent
Yes, the bench comes in 1.40, 1.60 and 1.80 metres. In oiled oak, the 1.60 is available right now.
Visitor
And how long does delivery take to Leeds?
Agent
Two to three working days, delivered to the kerb. Shall I pull up the 1.60 for you?
Visitor
Yes please. And what if it does not fit after all?
Agent
Fourteen days to send it back, and the return postage is on us. Here is the bench.
Example dialogue. The actual wording depends on your details and on the question asked.
Moments you know. It takes them off your plate.
Turning visitors into enquiries
Many of your website visits happen when nobody is in the office.
The agent replies instantly, captures the request and a callback number, no prospect gets lost.
Your contact form delivers three lines nobody can work with.
The agent holds a conversation and asks for exactly what you need to quote, trade, location, timeframe.
You chase prospects who have neither budget nor intent.
The agent asks the qualifying questions first, you only call back the serious ones.
Good applicants drop out when their question sits unanswered for days.
The agent answers questions about the role instantly and takes the short application on the spot.
Visitors linger on your pricing page for minutes, then leave without a word.
The agent approaches them at the right moment and clears the final objection before the enquiry.
Service that doesn't ring
Arranging an appointment means phone ping-pong across three attempts.
The agent shows free slots and books bindingly, right in the chat.
Upset customers reach nobody in the evening and simmer until morning.
The agent takes the complaint calmly and completely and hands it to you, prioritised.
“There's a water stain”, without a photo, nobody knows how urgent it is.
The agent lets people upload photos right in the chat, the report reaches you complete.
The information has been on your website for years, nobody finds it.
The agent leads straight to the right document and explains it in plain language. In 17+ languages.
You don't know which answers your customers search your website for in vain.
Every open question lands in your knowledge-gap list, you see what's missing.
Questions that do not deserve a hold queue
The enquiry comes in English, and nobody on the team feels up to answering.
The agent replies in the language it came in, from the same company knowledge.
Someone asks whether you even travel out to them, and nobody is there.
The agent knows your service area and says so straight away instead of promising a call back.
Before every appointment, the same question: what do I need to bring?
The agent lists it, from your own documents, at any hour.
In peak season far more enquiries come in, and your team stays the same size.
The agent takes them all at once, and nobody waits.
When a conversation is handed on, it starts from scratch.
The agent hands over the whole thread, so nobody has to explain twice.
Notice under EU AI Act Article 50:From the first message, the chat agent shows it's an AI. For complex questions, the agent hands off to your team.How we use AI
EU-Sovereign · GDPR · AI Act
Made in Germany. Hosted in Europe. The AI processing stays in the EU too, without US providers.
GDPR-compliant on EU servers
All calls, transcripts and knowledge data are processed encrypted on Hetzner Cloud in Falkenstein and Nuremberg, with data processing in the EU. A DPA under Art. 28 GDPR is in place.
Hosting: Hetzner Online GmbH, Germany, ISO 27001:2022 certified (Falkenstein, Nuremberg)
AI processing runs with European providers in the EU, not with US corporations like OpenAI, Google or Amazon. No training on your data.
Speech recognition with EU processing and speech synthesis from a German provider, customers receive the named provider list in the dashboard.
Auto-deletion: 30 days default, adjustable up to 365 days depending on your package
AI Act Art. 50, met by default
From 2 August 2026 every AI system must disclose to end users at the start of the conversation that it is AI-based. rinqo makes this the default setting in every channel, from first contact.
Voice: mandatory disclosure as first audio frame, before any answer
Chat/Email: AI label in footer and subject
Synthetic audio will be machine-watermarked once Code-of-Practice (June 2026) ships
Penalty: up to €15M or 3 % global annual turnover, the lower amount for SMEs
Sources: GDPR Art. 28 + 32 · EU AI Act Regulation 2024/1689 · DSK guidance on artificial intelligence and data protection (German data protection conference, 2024). This overview does not constitute legal advice.
Chat Agent for your industry.
Same agent, adapted to your use case. Pick your industry and start with a template that fits you.
