Chat agentprimary
Room enquiries, concierge questions (breakfast, Wi-Fi, directions), late check-in around the clock on the hotel website. Guests get their answer directly on your website instead of via a booking portal.
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ForHotels and guesthouses
No inquiry left behind.
On every channel, any time.
While the shift is being handed over and the supplier is in the lobby, the phone keeps ringing, an email lands, the website chat lights up. AI agents take down reservation requests and answer room and breakfast questions like a seasoned front-desk team, and your front desk confirms the booking.
Get startedIn short
The rinqo AI agent for hotels handles reservation calls around the clock, takes reservation requests with travel dates, room category and number of guests, passes them to the front desk and answers guest questions about breakfast, parking and check-in times. From the same stored company knowledge, rinqo answers enquiries from chat, the web form and the inbox and gives the team on the ground what it needs.
The situation
The 2024 VAT statistics count 40,158 accommodation businesses in Germany. Many calls come in exactly when the front desk is busy with check-in, check-out and shift changes. The same stored knowledge carries every channel you switch on, and answers the questions your team would otherwise pass along.
40,158
accommodation businesses in Germany, VAT statistics 2024
Source: DEHOGA Bundesverband nach Statistischem Bundesamt 2025Where it pinches
- Callers at lunchtime or after 7 PM frequently land in voicemail.
- Breakfast, parking, pets, the same questions every day.
- International guests call in five languages, the front desk team does not.
- Seasonal peaks (trade shows, events) overload reception predictably.
One knowledge base, every channel
Where rinqo works for Hotels and guesthouses
Phone agent
Late-evening calls after 10 pm, in your main language and in English. Reservation requests taken down in full, straight to you instead of via a portal.
View templatePersonal agent
Housekeeping standards, event procedures, supplier details, every shift asks the agent instead of the shift leader. New knowledge is available to everyone as soon as it has been imported.
View agentEmail agent
Answers booking and availability inquiries in the inbox, drafts offer and confirmation emails in the tone you set and pre-sorts OTA mail, the front office works the exceptions, not the inbox.
View agentMarketing agent
Menu announcements, event posts and seasonal offers for social media, in the tone you set. Draft replies to guest reviews come out of the same conversation.
View agentHow rinqo solves this
Reception that doesn't need to be picked up
The phone agent answers calls. Callers hear a natural voice in your main language or in English, without a keypad menu. The front desk team sees every conversation with its transcript in the dashboard and can have calls put through.
The same knowledge, wherever it is asked
Room categories, breakfast options, parking availability, pets yes/no, spa hours, all from your website plus a one-page house rules PDF. The agent answers from it and is instructed to add nothing. The same applies to every channel you switch on, and to your team looking it up instead of asking around.
The request arrives complete
Arrival, departure, room category, guests and contact details, read back and confirmed, reach the front desk as a summary or go by webhook into your reservation tool. If your booking system has an open API, availability lookups can be set up. The agent does not take card details.
What the agent handles
- Take down reservation requests in full and hand them to the front desk
- Take down change requests for existing bookings
- Standard questions (breakfast, parking, check-in/out, Wi-Fi, pets)
- Directions and arrival information (train station, airport)
- Organize callbacks from the director / front desk manager
- Take down spa and restaurant requests
- Multilingual: 17+ languages in chat, main language and English on the phone
- Look internal knowledge up on the spot instead of asking around
- Turn references and vacancies into on-brand posts
Our recommendation
Hotel guests call outside your peak hours, in the evening, on weekends, during midday lulls. The phone agent catches exactly these calls and turns them into direct enquiries instead of portal bookings. The knowledge behind it then carries the other channels and the questions asked internally.
GDPR in hotels
Hotels process guest data, passport information and payment methods. The agent does not take card details; payment stays with your booking engine. Call data is processed in the EU.
- Hosting on German servers (Hetzner), DPA automatic on first login
- The agent does not ask for card details, payments run through your existing system
- Configurable retention (30/90/180/365 days) on audio and transcripts
- Registration law: data capture at check-in remains manual, agent only qualifies
- AI Act Art. 50: voice marker as AI from 02 August 2026 mandatory, built into the default greeting
Frequently asked questions
Founder, rinqo
Founder of rinqo. Builds a company memory where an organisation's knowledge comes together and stays available, and the AI agents that work from it: on the phone, in the inbox, in chat, in marketing and in further roles. Writes here about bringing AI into companies, about data protection, and about what holds up in daily operation. Developed in Germany, processed in the EU, no US providers.
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Sources
Channel deep-dive
Specifically the phone agent for Hotel?
Call flows, integrations and forwarding rules, in one place.
Direct booking instead of Booking.com commission.
Try the hotel assistant with your room categories, your house rules and your guests' most frequent questions. The same knowledge answers chat, enquiries from web and inbox, and your team's questions.
Get started