Phone agentprimary
Take property inquiries 24/7, book viewings, qualify prospective buyers (financing, equity). Integration with onOffice, FlowFact, propstack via webhook.
Open voice industry page
ForReal estate agents
Every inquiry qualified.
On every channel.
A good listing draws 30-80 inquiries — by phone, by web form, by email — and half are outside the target group. AI agents pre-qualify, ask for credit data, and only put serious prospects on your calendar.
Get startedIn short
The Rinqo AI agent for real estate agents answers listing inquiries around the clock by phone, chat and email, qualifies prospects (creditworthiness, equity, timeline), books viewing appointments in the Onoffice/Flowfact/Propstack calendar and reliably filters tire-kickers and matching tenants in advance.
The situation
The IVD reports about 21,000 independent agency offices in Germany for 2025, plus an estimated 50,000 agents in larger firms. According to the IVD broker report, a sales listing in Munich, Hamburg or Berlin draws between 30 and 80 inquiries per week, in the urban rental segment 80-200. Of these, 40-60 percent are not qualified (insufficient equity, wrong region, unrealistic expectations). Each pre-qualification call costs 6-10 minutes, that adds up to 5-8 hours of pure phone time per 50 inquiries per week. The ZIA economic survey 2025 shows: 73 percent of agency offices cite inquiry triage as a top-3 time drain, ahead of acquisition and market analysis.
Where it hurts
- 30-80 inquiries per listing, 40-60 % of them not qualified.
- Pre-qualification calls cost 6-10 minutes per lead.
- Credit questions (equity, income) are awkward, cost trust.
- Viewing appointments fall through because the prospect doesn't fit, the slot is lost.
- Rental inquiries with cover-letter PDFs require manual sorting and replies.
How Rinqo solves this
Three channels, one lead filter
Inquiries come via portal email (Immoscout, Immowelt), phone and the contact form on the website. The agent is identical across all three channels, with your qualifying criteria and your tone.
It knows your listings
Listings, minimum criteria (equity, income, tenant profile), region, availability, all from your agent software or a one-page configuration. The agent asks structured questions to gather what is needed for qualification.
It books only serious appointments
Onoffice, Flowfact and Propstack via native integration; other CRM systems via webhook. On successful qualification the agent creates the appointment in the agent calendar and sends confirmation to the prospect. Unqualified inquiries get a polite decline.
What the agent handles
- Listing inquiries with pre-qualification (creditworthiness, equity, region)
- Book viewing appointments in the agent calendar
- Check rental inquiries (income, profession, guarantor, willingness for credit check)
- Standard questions about the property (location, age, energy, commission)
- Follow-up appointments with notaries and valuation specialists
- Qualify acquisition calls (interested in selling? Time for a market analysis?)
- International inquiries in multiple languages
Our recommendation
The main benefit for agents is not call answering but lead filtering before the viewing slot. The phone agent qualifies creditworthiness, equity, timeline in 4 minutes, that saves 4-6 hours of phone time per listing.
All channels for this industry
What Rinqo offers for Real estate agents
Email agent
Standardised property inquiries answered with exposé dispatch, address agreement, financing self-check. Cuts backlog during peak days.
Explore email solutionChat agent
Answer property questions right on your website, suggest viewing slots, capture prospect details in a structured way.
Explore chat solutionGDPR in real estate
Agents process particularly sensitive data: income information, creditworthiness data, partial Schufa records. Rinqo processes these exclusively for pre-qualification, hosts in Germany and deletes after a configurable period. Schufa records are not retrieved via AI agent but only at the manual follow-up call.
- EU hosting (Hetzner Falkenstein/Nuremberg), no US cloud in the data path
- Connection to Onoffice, Flowfact, Propstack via OAuth (read+write limited)
- Credit data is only stored in the lead record, not in AI training
- Configurable retention on audio and transcripts (default 90 days)
- AI Act Art. 50: AI voice marker mandatory from 02 August 2026, built-in
Frequently Asked Questions
Written by
Sven Pflüger
Founder & CEO, Rinqo
Sven builds Rinqo from a simple observation: most AI tools are designed in San Francisco and sold in Berlin. The workshop in the Black Forest, the veterinary practice in Salzburg, the family hotel in Tyrol get software that doesn't speak their language. Rinqo flips that. On European servers, set up in ten minutes, in twenty languages. With templates built by the industries themselves.
Last updated: 2026-05-09
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Detailed call flows, software integrations, and emergency triage logic, in one place.
Phone agent for Real Estate AgentsFour hours of lead triage per week, off your plate.
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