Does rinqo work with our cosmetics software?

Appointment booking runs through Cal.com or Google Calendar. Direct integrations with common studio software are in preparation. Until then you sync your studio calendar once with Google Calendar, set up in 10-15 minutes on most systems.

How does the agent tell treatment durations apart?

The agent knows your catalog with a stored slot duration per treatment and books to the exact treatment length. Waxing gets 30 minutes, lash extensions 120, a facial 60. That way you get neither double bookings nor gaps between two appointments.

Does the agent actually reduce no-shows?

The agent sends a confirmation with a simple cancellation option before every appointment and reminds in good time. Whoever cancels frees the slot early enough for it to be rebooked. That reduces short-notice no-shows and keeps long slots filled.

Does the agent advise on treatments or skincare?

No. The agent handles the logistics, appointments, prices, process, repeat-booking reminders. Recommendations on treatments, products or skincare stay with you and your team, the agent gives no professional advice.

What does a cosmetics agent cost?

Starter plan from €99 excl. VAT/month (500 credits, ca. 500 phone minutes). Studios with high call volume typically run on the Pro plan (€349, 2,000 credits). An additional number costs €5/month plus €9 one-time setup. No credit card needed to start.

For Cosmetic studios

Your studio stays reachable.

Even while you're mid-treatment.

While you're giving a facial or doing lash extensions, appointment requests come in by phone and web chat, and an interrupted call is a lost appointment. The cosmetics agent picks up, knows the length of every treatment, books directly into the calendar, and reminds your clients of their next appointment, while you stay with the client in the chair.

In short

The rinqo cosmetics agent takes appointment calls around the clock, knows your treatment catalog with slot durations (waxing, facials, lash extensions, manicures), books directly in Cal.com or Google Calendar, sends repeat-booking reminders on a treatment-typical schedule, and confirms appointments to cut down on no-shows.

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The situation

Germany counts around 74,800 cosmetic businesses according to the Handwerkszählung 2021, most of them small, owner-run studios. The business runs on appointments, and treatments are long and impossible to interrupt: whoever is mid-facial or setting lashes can't get to the phone. That's exactly when clients call to book, rebook, or ask about prices and process. A missed call is a lost appointment, and because the slots are long, every cancellation or no-show is felt directly. Unlike a fast walk-in trade, treatment durations vary widely, from 30 minutes of waxing to over two hours of lash extensions, and generic booking on a rigid 30-minute grid produces double bookings or gaps. The real revenue lever is the repeat booking: whoever reminds clients on the right schedule fills the calendar without advertising.

74,800

Cosmetic businesses in Germany (Handwerkszählung 2021)

Source: Statistisches Bundesamt (Destatis) 2023

30–120 min

Treatment duration depending on service, from waxing to lash extensions

6–8 weeks

Typical repeat-booking cycle for lashes, waxing and facials

Where it hurts

Treatments are long and impossible to interrupt, but the phone keeps ringing anyway.
A missed call is a lost, often long, appointment.
Treatment durations vary widely (waxing 30 min vs. lash extensions 120 min), generic booking produces double bookings or gaps.
No-shows on long slots cost disproportionately.
Sending repeat-booking reminders manually isn't feasible in daily studio life.

How rinqo solves this

Every appointment call gets answered

The phone agent picks up alongside the treatment. Callers hear a natural voice within one ring at most, around the clock. Last-minute evening requests for the next day get booked whenever a slot is free, instead of landing on voicemail and drifting to a competitor.

It knows your treatment catalog

The agent knows your services with slot durations: facial 60 min, waxing 30 min, lash extensions 120 min, infills 60 min, manicure 45 min, device-based treatments per your specification. For first-time appointments it adds a short consultation up front. It books to the exact treatment length, no double bookings, no gaps, but gives no treatment or skincare recommendation, that stays with you.

Repeat bookings and no-show protection

After every appointment the agent sets the repeat-booking date on a treatment-typical schedule (6-8 weeks, configurable) and sends a reminder by SMS or email based on client preference. Before the appointment it sends a confirmation with a cancellation option, which cuts down no-shows and frees up open slots in time.

What the agent handles

Appointment booking by treatment type (facial, waxing, lashes, manicure)
Repeat-booking reminder on a treatment-typical schedule (6-8 weeks)
Appointment confirmation with cancellation option against no-shows
Last-minute evening requests for the next day
New-client pre-qualification (request, skin-type note, short consultation)
Price and process information per treatment

Our recommendation

Cosmetic studios live on long, uninterruptible appointments and on repeat bookings. The phone agent takes every appointment call at exact treatment length and automates the repeat-booking reminder, the biggest revenue lever, without you having to interrupt the treatment.

Agent:Phone agent Use-case:Automate appointment booking

All channels for this industry

What rinqo offers for Cosmetic studios

Phone agentprimary

Appointment booking by treatment type, repeat-booking reminders and appointment confirmation around the clock, while you're mid-treatment.

Explore phone agent

Chat agent

On the studio website: services, prices, treatment durations and appointment booking, without anyone having to call.

Explore chat agent

Email agent

Appointment confirmations, repeat-booking reminders and standard questions on treatments and prices.

Explore email solution

Personal agent

Internal studio knowledge for the team: treatment and price lists, product knowledge, hygiene and process rules, available in everyday language.

Open personal agent

GDPR at the cosmetic studio

Cosmetic studios process client contact data and sometimes notes on skin type or intolerances. rinqo hosts all calls and transcripts exclusively in EU data centers (Hetzner Falkenstein and Nuremberg), uses AI models with contractually guaranteed EU data processing, and provides the DPA per Article 28 GDPR automated.

Hosting exclusively on EU servers (Hetzner Germany)
DPA including all disclosed subprocessors
Consent announcement before recording (§9 TTDSG + GDPR Article 13)
Configurable delete TTL on transcripts (default 30 days)
AI Act Article 50: identification as AI voice mandatory from 2026-08-02, default with rinqo
No treatment or skincare recommendation from the agent, that stays with the professional

See full trust & compliance overview

Frequently asked questions

Written by

Sven Pflüger

Founder & CEO, rinqo

Sven builds rinqo from a simple observation: most AI tools are designed in San Francisco and sold in Berlin. The workshop in the Black Forest, the veterinary practice in Salzburg, the family hotel in Tyrol get software that doesn't speak their language. rinqo flips that. On European servers, set up in ten minutes, in twenty languages. With templates built by the industries themselves.

Last updated: 2026-07-31

Sources

1.Handwerkszählung 2021 – Struktur der Unternehmen im Handwerk, Statistisches Bundesamt (Destatis) (2023)

No more appointments lost to voicemail.

Try the cosmetics agent with your treatment catalog, your slot durations and your calendar, live in under 15 minutes.

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