Phone agentprimary
Large groups and catering qualified and escalated to the restaurant team.
Open voice agent
ForRestaurants
Reservations reach you.
On every channel.
While service moves between tables and the kitchen ramps up for lunch, reservation requests come in by phone and by web chat. AI agents take reservations, answer allergy questions from your menu, and forward group requests to you.
Get startedIn short
From the same stored company knowledge, rinqo answers enquiries from chat, the web form and the inbox and gives the team on the ground what it needs.
The situation
The 2024 VAT statistics count 153,545 food-service businesses in Germany. Reservation and service calls come with clear peaks between 11 AM and 1 PM and 5 PM and 7 PM, exactly when service staff is at the table or on mise en place. The same stored knowledge carries every channel you switch on, and answers the questions your team would otherwise pass along.
153,545
food-service businesses in Germany, VAT statistics 2024
Source: DEHOGA Bundesverband nach Statistischem Bundesamt 2025206,105
hospitality businesses in total, 16,337 fewer than in 2019
Source: DEHOGA Bundesverband nach Statistischem Bundesamt 2025Where it pinches
- Lunch and dinner peaks: service is at the table, the phone rings out.
- Allergy questions need menu knowledge, every new staff member must be trained again.
- Reservation calls after 10 PM for the next day go to voicemail.
- Cancellations and reschedules cost time, especially during service.
One knowledge base, every channel
Where rinqo works for Restaurants
Chat agent
Online booking on the restaurant website, menu questions (allergies, vegan options), directions + parking.
Explore chat solutionPersonal agent
Recipes, allergens, shift rules and suppliers at hand, the team asks instead of searching, and you simply dictate tomorrow's menu to it.
Open personal agentEmail agent
Answers reservation, group and event inquiries by email, follows up on missing details (party size, occasion, budget) and files bookable requests for the team.
Explore email solutionMarketing agent
Daily specials, promotions and event announcements as on-brand posts for Instagram and Facebook, plus appetising images in your venue's style. Your presence stays polished, even when service is busy.
View marketing agentHow rinqo solves this
Phone and chat from one source
The agent picks up immediately, in your voice, without 'please hold'. In parallel, the same knowledge works in the website chat, many guests prefer to reserve by message rather than by call.
The same knowledge, wherever it is asked
Seasonal menu, vegan options, allergens (gluten, nuts, lactose, etc.), wine pairings, kids menu, all from your menu (PDF or URL) plus an allergen table. The agent only gives information about things that are actually on the menu. The same applies to every channel you switch on, and to your team looking it up instead of asking around.
It adds it to your calendar
The agent checks availability, asks for number of people, occasion, allergies and special requests, and adds the reservation to your calendar. If the guest provides an email address, they receive the confirmation with a calendar entry by email.
What the agent handles
- Table reservations with party size, occasion, allergies
- Reservation changes (date, time, number of people)
- Allergy, diet and vegan questions from the menu
- Opening hours, closed days, holiday service
- Group inquiries from 8 people with escalation to you
- Directions, parking, arrival
- Qualify catering inquiries (date, party size, budget)
- Look internal knowledge up on the spot instead of asking around
- Turn references and vacancies into on-brand posts
Our recommendation
In restaurants the phone is the core channel, more so than in hotels. The phone agent is the only sensible choice for lunch and dinner peaks; the chat agent complements the younger audience. The knowledge behind it then carries the other channels and the questions asked internally.
GDPR in dining
Restaurants process reservation data and partial allergy information (health data under Art. 9 GDPR). rinqo processes these exclusively for booking purposes, hosts in Germany and deletes after a configurable retention period.
- EU hosting (Hetzner Falkenstein/Nuremberg), audio processing entirely in the EU
- Allergy data is only stored in the reservation, not in the AI training dataset
- Configurable retention on transcripts (default 90 days, at least 7 days)
- DPA under Art. 28 GDPR automated on first login
- AI Act Art. 50: AI voice marker mandatory from 02 August 2026, built-in
Frequently asked questions
Founder, rinqo
Founder of rinqo. Builds a company memory where an organisation's knowledge comes together and stays available, and the AI agents that work from it: on the phone, in the inbox, in chat, in marketing and in further roles. Writes here about bringing AI into companies, about data protection, and about what holds up in daily operation. Developed in Germany, processed in the EU, no US providers.
Last updated:
Sources
Channel deep-dive
Specifically the phone agent for Restaurant?
Detailed call flows, software integrations, and emergency triage logic, in one place.
Phone agent for RestaurantsLunchtime. Full house. The table still gets booked.
Try the restaurant assistant with your menu and reservation tool. The same knowledge answers chat, enquiries from web and inbox, and your team's questions.
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