Phone agentprimary
Appointment inquiries, emergencies passed on at once based on your keywords, reminders of booked appointments. Integration with veterinary practice systems.
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ForVeterinarians
The consultation stays uninterrupted.
Inquiries handle themselves.
While the vet is operating in the OR and reception scans vaccine certificates, the phone rings with the third emergency of the day. AI agents recognise emergencies by your keywords and pass them straight to your team, book routine appointments in the practice calendar, and answer standard questions in chat or by email, the practice stays focused on the patient.
Get startedIn short
The rinqo AI agent for veterinarians answers calls around the clock, puts emergencies straight through to your stored number based on the keywords you set (such as poisoning or accident) and books routine appointments like vaccinations or check-ups directly in the practice calendar. From the same stored company knowledge, rinqo answers enquiries from chat, the web form and the inbox and gives the team on the ground what it needs.
The situation
As of 31 December 2025 the German veterinary chamber counts 46,089 veterinarians, 11,216 of them in their own practice and 12,125 employed. Routine inquiries (vaccination reminders, appointment changes, food pickup, billing questions) block the line and make it hard to take emergencies in priority. An AI agent takes over the routine and passes emergencies straight to the practice based on your keywords, without making animal owners wait. The same stored knowledge carries every channel you switch on, and answers the questions your team would otherwise pass along.
11,216
of them in their own practice, 48 fewer than the year before
Source: Bundestierärztekammer 2026Where it pinches
- Emergencies (injured animal on weekends) compete with routine calls for the line.
- The practice team must shuttle between treatment room and phone.
- Weekend emergency-service inquiries overload the on-call line.
- Complex questions about medication and diet need vet advice, not reception.
One knowledge base, every channel
Where rinqo works for Veterinarians
Email agent
Vaccination appointments, standard requests on treatment costs, callback requests about results passed to the practice.
View agentChat agent
Answers pet-owner questions on office hours, services and visit preparation, and books appointments straight into the practice calendar.
View agentPersonal agent
Internal knowledge base: price lists, lab procedures, on-call schedules, the practice team asks in everyday language and gets answers from its own knowledge.
View agentMarketing agent
Pet-health explainers, seasonal reminders like tick protection or vaccination dates and an introduction to your practice as posts for social media and your own site, in the tone you set. Factual and expert, never sensational.
View agentHow rinqo solves this
Emergencies passed on in seconds
The phone agent answers and recognizes emergency keywords (poisoning, respiratory distress, bleeding, seizure, unconsciousness). On emergency: immediate transfer to practice management or stored emergency number.
The same knowledge, wherever it is asked
Consulting hours, vaccination schedules, your treatment costs (consultation, emergency surcharge), routine check-up intervals, medication pickup. The agent answers from your knowledge base and is instructed not to give diagnostic or dosing recommendations. The same applies to every channel you switch on, and to your team looking it up instead of asking around.
It books in your calendar
Google and Microsoft calendars directly, or any CalDAV calendar (such as iCloud), Vetera, easyVET and vetfutura connected. The agent checks availability by treatment type (vaccination 15 min, check-up 30 min, surgery external), books slot, sends confirmation with prep notes (fasting? stool sample?).
What the agent handles
- Emergency detection with immediate transfer to practice management
- Routine appointment booking (vaccination, check-up, neutering, birth)
- Vaccination reminders for dog, cat, horse, small animals
- Medication pickup and prescription renewal
- On-call/emergency-service info on weekends
- Standard questions (consulting hours, directions, private vs animal-welfare insurance)
- Look internal knowledge up on the spot instead of asking around
- Turn references and vacancies into on-brand posts
Our recommendation
Vets cannot answer the phone during surgery and treatments. The phone agent passes on emergencies at once and books routine appointments, without the consultation suffering. The knowledge behind it then carries the other channels and the questions asked internally.
GDPR and pet-owner data
Veterinary practices process owner data and animal patient records (anamnesis, diagnosis, treatment). Both are protected under GDPR. rinqo hosts all audio and transcript data in Germany and deletes after a configurable retention period.
- EU hosting (servers in Germany), data processing entirely in the EU
- Connection to Vetera, easyVET, vetfutura
- Configurable retention on audio and transcripts (default 90 days)
- DPA under Art. 28 GDPR automated on first login
- AI Act Art. 50: AI voice marker mandatory from 02 August 2026, built into the default greeting
Frequently asked questions
Founder, rinqo
Founder of rinqo. Builds a company memory where an organisation's knowledge comes together and stays available, and the AI agents that work from it: on the phone, in the inbox, in chat, in marketing and in further roles. Writes here about bringing AI into companies, about data protection, and about what holds up in daily operation. Developed in Germany, processed in the EU, no US providers.
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Specifically the phone agent for Vet practice?
Call flows, integrations and forwarding rules, in one place.
Emergencies prioritized. Routine automated. Consultation free.
Try the vet assistant with your hours, your practice system and your emergency logic. The same knowledge answers chat, enquiries from web and inbox, and your team's questions.
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