Phone agentprimary
Appointment booking, prescription requests, emergency triage 24/7. Integration with T2Med/Medatixx/Tomedo via webhook. Emergency keywords route immediately to on-call.
Open voice industry page
ForMedical practices
Your practice stays reachable.
Even when the waiting room is full.
While the medical assistant takes patients at reception, issues prescriptions and coordinates doctor queries, inquiries come in across every channel. AI practice assistants recognize emergency keywords on the phone, book appointments in your PVS calendar, answer standard questions in chat, and send regular patient recall automatically by email — industry-specific per practice type.
Get startedIn short
The Rinqo AI practice assistant takes patient calls 24/7, triages emergencies via keywords and tone, books appointments via Cal.com or your PMS (medatixx, T2med, CGM M1 Pro in preparation), and sends automatic recall reminders for annual prevention, semi-annual professional cleaning or skin cancer screening.
The situation
An average German general practice receives 150-300 calls per week per KBV statistics. Specialized practices (dermatology, gynecology, dental) at 200-350 calls with additional IGeL consultation needs. At reception typically one medical assistant who simultaneously takes patients, issues prescriptions, coordinates doctor queries and handles phone. Peak Monday morning and post-holidays, patients in waiting loop hang up and call next general practitioner or end up in 116117 emergency service intensifying the bottleneck. Unlike other industries, phone emergency triage is legal matter (Hippocratic Oath plus concrete duty of care). Generic phone solution insufficient, agent must recognize medical keywords and be conservatively calibrated.
~40%
Of calls concern appointment bookings or rescheduling
Source: Kassenärztliche Bundesvereinigung 20243-6 months
Typical waiting time for dermatology and gynecology routines
Where it hurts
- Acute pain patients or skin cancer suspicion cases must not disappear in routine waiting list.
- Medical assistant simultaneously in treatment room and on phone, multiple stress.
- Private and statutory patients need different slot logic.
- Preventive recall (annual cancer screening, semi-annual PZR, skin cancer screening) manually unfeasible in practice daily routine.
- IGeL inquiries (Botox, skin check outside prevention, private services) cost disproportionate consultation time.
How Rinqo solves this
Every patient call is answered
The phone agent picks up parallel to consultation. Patients hear natural voice within one ring, no answering machine, no IVR menu. 24 hours, seven days. Outside hours referred to medical emergency service (116117) or in life-threatening situations directly to 112.
It knows your practice
Agent draws knowledge from practice website, office hours, IGeL catalog and treatment specializations. At dermatology practices knows Botox/filler/laser co-payments, at dental practices PZR/root canal/implant slot durations, at gynecology practices Maternity Guidelines appointment frequency. Industry-specific calibrated.
Emergency triage and appointment booking
On keywords like chest pain, breathing difficulty, acute symptoms, swollen face, broken crown, pregnancy complication agent escalates within 3 seconds to practice management or 116117. Regular appointments booked in Cal.com / Google Calendar, direct PMS integrations to medatixx, T2med and CGM M1 Pro in preparation. Conservatively calibrated: when in doubt, acute slot instead of routine waiting list.
What the agent handles
- Emergency triage (chest pain, skin cancer suspicion, pregnancy complication, acute pain)
- Appointment booking by treatment type (inspection, PZR, root canal, skin check, prevention)
- Prescription requests with patient identification (name, DoB, medication, insurance)
- Preventive recall automatic (annual cancer screening, semi-annual PZR, skin cancer screening)
- IGeL inquiries with co-payment notice and information sheet sending
- Private vs. statutory patient slot routing
Our recommendation
In practice 70-85% of phone load is standard requests (office hours, prescription, appointment), AI solves this, MA focuses on on-site patients and acute escalations with context.
All channels for this industry
What Rinqo offers for Medical practices
Chat agent
On the practice website: opening hours, private/self-pay services, directions, prevention FAQ — without patients having to call.
Explore chat solutionEmail agent
Recall reminders (prevention, vaccination), standard answers to patient inquiries, results-appointment booking with patient-ID identification.
Explore email solutionGDPR in medical practice
Patient data are special categories of personal data per GDPR Article 9. Rinqo processes all calls exclusively in EU data centers (Hetzner Falkenstein and Nuremberg), uses EU LLMs (Microsoft Azure OpenAI (Microsoft Ireland, Sweden Central) primary, opt-in failover providers fallback) and provides DPA per Article 28 GDPR automated. No US cloud in data path, no CLOUD Act exposure for patient data.
- Hosting exclusively on EU servers (Hetzner Germany)
- DPA including all disclosed subprocessors (Microsoft Ireland for Azure OpenAI and others)
- Consent announcement before call recording (§9 TTDSG + GDPR Article 13)
- Configurable delete TTL on transcripts (default 30 days)
- AI Act Article 50: Identification as AI voice mandatory from 2026-08-02, default with Rinqo
- Diagnoses or findings NOT queried, agent is a phone agent, not an anamnesis tool
Frequently Asked Questions
Specific industry pages
Written by
Sven Pflüger
Founder & CEO, Rinqo
Sven builds Rinqo from a simple observation: most AI tools are designed in San Francisco and sold in Berlin. The workshop in the Black Forest, the veterinary practice in Salzburg, the family hotel in Tyrol get software that doesn't speak their language. Rinqo flips that. On European servers, set up in ten minutes, in twenty languages. With templates built by the industries themselves.
Last updated: 2026-05-09
Sources
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Specifically the phone agent for Practice?
Detailed call flows, software integrations, and emergency triage logic, in one place.
Phone agent for Medical PracticesPatient calls no longer get lost, not even Monday morning.
Try the practice assistant with your office hours and Cal.com, no PMS intervention, no agency, in 10 minutes.
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