Phone agentprimary
Appointment booking, prescription requests, emergency triage 24/7. Integration with T2Med, Medatixx or Tomedo on request. Emergency keywords escalate immediately to practice management.
Open voice industry page
ForMedical practices
Your practice stays reachable.
Even when the waiting room is full.
While the medical assistant takes patients at reception, issues prescriptions and coordinates doctor queries, inquiries come in across every channel. AI practice assistants recognize emergency keywords on the phone, book appointments in your PVS calendar, answer standard questions in chat, and answer emails, as a draft for approval or automatically, industry-specific per practice type.
Get startedIn short
The rinqo AI practice assistant takes patient calls 24/7, triages emergencies via keywords, books appointments via your calendar (Google, Outlook or CalDAV), and takes structured callback requests. A PMS connection (medatixx, T2med, CGM M1 Pro) is available on request. From the same stored company knowledge, rinqo answers enquiries from chat, the web form and the inbox and gives the team on the ground what it needs.
The situation
As of 31 December 2025 the KBV counts 191,875 doctors and psychotherapists in statutory care, almost 56,000 of them general practitioners. Over 70,000 work part-time: more doctors, and still less consulting time. At reception typically one medical assistant who simultaneously takes patients, issues prescriptions, coordinates doctor queries and handles phone. Peak Monday morning and post-holidays, patients in waiting loop hang up and call next general practitioner or end up in 116117 emergency service intensifying the bottleneck. The pressure now also comes from the patient side: more and more people look for an appointment online in the evening, long after the practice has closed, and whoever only reaches voicemail books with the next result. Unlike other industries, phone emergency triage is legal matter (Hippocratic Oath plus concrete duty of care). Generic phone solution insufficient, agent must recognize medical keywords and be conservatively calibrated. The same stored knowledge carries every channel you switch on, and answers the questions your team would otherwise pass along.
191,875
doctors and psychotherapists in statutory care, 31 December 2025
Source: Kassenärztliche Bundesvereinigung 2026over 70,000
work part-time — more doctors, less consulting time
Source: Kassenärztliche Bundesvereinigung 2026Where it pinches
- Acute pain patients or skin cancer suspicion cases must not disappear in routine waiting list.
- Medical assistant simultaneously in treatment room and on phone, multiple stress.
- IGeL inquiries (Botox, skin check outside prevention, private services) cost disproportionate consultation time.
One knowledge base, every channel
Where rinqo works for Medical practices
Chat agent
On the practice website: opening hours, private/self-pay services, directions, prevention FAQ, without patients having to call.
Explore chat solutionEmail agent
Standard answers to patient inquiries and appointment requests for results discussions, as a draft for approval or automatically.
Explore email solutionPersonal agent
Practice knowledge for the team: billing-code notes, hygiene plan, holiday-cover rules, no patient data, purely internal organisational knowledge.
Open personal agentMarketing agent
Practice profile, opening hours and clear health information for social media and your own site, in your practice's voice. Factual and within the advertising rules for practices, never sensational.
View marketing agentHow rinqo solves this
Every patient call is answered
The phone agent picks up parallel to consultation. Patients hear a natural voice, no answering machine, no IVR menu. 24 hours, seven days. Outside hours referred to medical emergency service (116117) or in life-threatening situations directly to 112.
The same knowledge, wherever it is asked
Agent draws knowledge from practice website, office hours, IGeL catalog and treatment specializations. At dermatology practices knows Botox/filler/laser co-payments, at dental practices PZR/root canal/implant slot durations, at gynecology practices Maternity Guidelines appointment frequency. Industry-specific calibrated. The same applies to every channel you switch on, and to your team looking it up instead of asking around.
Emergency triage and appointment booking
On keywords like chest pain, breathing difficulty, acute symptoms, swollen face, broken crown, pregnancy complication agent escalates to practice management and, if life is at risk, refers callers to the emergency services (112). Regular appointments booked in Google Calendar, Outlook or a calendar with CalDAV access (such as iCloud or Nextcloud), direct PMS integrations to medatixx, T2med and CGM M1 Pro available on request. Conservatively calibrated: when in doubt, acute slot instead of routine waiting list.
What the agent handles
- Emergency triage (chest pain, skin cancer suspicion, pregnancy complication, acute pain)
- Appointment booking by treatment type (inspection, PZR, root canal, skin check, prevention)
- Prescription requests with patient identification (name, DoB, medication, insurance)
- IGeL inquiries with co-payment notice from your practice knowledge
- Look internal knowledge up on the spot instead of asking around
- Turn references and vacancies into on-brand posts
Our recommendation
In practice a large share of the phone load is standard requests (office hours, prescription, appointment), AI solves this, MA focuses on on-site patients and acute escalations with context. The knowledge behind it then carries the other channels and the questions asked internally.
GDPR in medical practice
Patient data are special categories of personal data per GDPR Article 9. rinqo processes all calls exclusively in EU data centers (Hetzner Falkenstein and Nuremberg), uses AI models with contractually guaranteed EU data processing (no training on practice data) and provides DPA per Article 28 GDPR automated. No US hyperscaler for hosting; the full list of subprocessors is available in the dashboard.
- Hosting exclusively on EU servers (Hetzner Germany)
- DPA including all disclosed subprocessors
- Consent announcement before call recording (§ 201 StGB + GDPR Article 13)
- Configurable deletion period on transcripts (default 90 days, minimum 7 days)
- AI Act Article 50: Identification as AI voice mandatory from 2026-08-02, default with rinqo
- Diagnoses or findings NOT queried, agent is a phone agent, not an anamnesis tool
Frequently asked questions
Specific industry pages
Founder, rinqo
Founder of rinqo. Builds a company memory where an organisation's knowledge comes together and stays available, and the AI agents that work from it: on the phone, in the inbox, in chat, in marketing and in further roles. Writes here about bringing AI into companies, about data protection, and about what holds up in daily operation. Developed in Germany, processed in the EU, no US providers.
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Channel deep-dive
Specifically the phone agent for Practice?
Detailed call flows, software integrations, and emergency triage logic, in one place.
Phone agent for Medical PracticesNo patient enquiry gets lost, not even on a Monday morning.
Try the practice assistant with your office hours and your calendar, no PMS intervention. The same knowledge answers chat, enquiries from web and inbox, and your team's questions.
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