AI helpdesk for businesses.
Servicedesk ticket triage and IT knowledge base from one platform.
IT helpdesks are bottleneck factor in medium DACH companies. 200-500 tickets per month at 50-200 employees, 60-80% recurring standard requests (password reset, VPN setup, printer problems, software licenses). Classic ticket systems are routing tools, they sort tickets but don't solve them. IT staff spend 60% of time on standard answers instead of real problems.
Medium DACH companies have structural helpdesk problem in 2026. IT helpdesks get 200-500 tickets/month (typical at 50-200 employees), HR helpdesks similar amounts of employee requests. Classic helpdesk tools are workflow routing platforms with ticket system, status tracking and SLA management, but they generate no answers. Result: 60-80% of tickets are recurring standard requests answered manually each time. Password reset tickets, VPN setup requests, software license activations, printer configurations, onboarding questions for new employees. AI helpdesk approach flips this: AI answers standard requests autonomously from IT knowledge base, escalates complex tickets with context summary to IT staff, learns from each resolved ticket.
Rinqo's AI helpdesk connects AI agent with RAG-based IT knowledge base. Employee submits request via Slack bot, MS Teams bot, web portal or email to helpdesk@company.com. AI checks IT knowledge base (crawled from Confluence / SharePoint / IT documentation), generates answer, writes ticket entry automatically. On unsolvable requests: escalation to IT staff with request summary and proposed solution path. Hetzner DE hosting, from €99 net/mo flat.
Try AI helpdeskWarum Rinqo?
60-80% standard requests autonomously solved
AI answers password reset, VPN setup, printer configuration, software license questions from your IT knowledge base. Employee gets answer in seconds instead of 1-4 hour ticket wait. IT staff relieved from recurring standard tickets.
Multi-channel helpdesk input
Slack bot, MS Teams bot, web portal, email, employee chooses preferred channel. One central knowledge base serves all channels. Tickets created in your existing system (Jira / Zendesk / ServiceNow).
Escalation with context instead of ticket stub
On unsolvable requests: AI summarizes request in 2-3 sentences, suggests solution path, escalates to IT staff. IT saves 70% of time over standard ticket triage.
Continuous learning from every ticket
When IT solves a ticket, the answer can automatically be added to knowledge base. On next similar ticket AI answers autonomously. Hit rate rises from 60% in week 1 to 85-90% in week 4-6.
GDPR + Hetzner DE instead of US helpdesk cloud
Many helpdesk clouds host primarily in the US. Rinqo: Hetzner Falkenstein/Nuremberg hosting, DPA automatic, GDPR-native (no Cloud Act exposure) for internal employee data and IT tickets.
Integration with existing ticket system
Rinqo doesn't replace Jira / Zendesk / ServiceNow, but adds an AI layer on top. Tickets continue to be managed in your system, AI handles standard requests upstream. Webhook integration in 1-2 hours.
Vorher. Nachher.
Classic helpdesk tool: workflow routing + ticket system + SLA management, without AI answer layer. 60-80% of tickets must be manually handled by IT. Typically €30-79/agent/mo plus custom add-ons.
Rinqo (DE, Hetzner): AI answer layer on existing helpdesk tool. Multi-channel (Slack / Teams / Web / Email), RAG from IT knowledge base, continuous learning, escalation with context. From €99/mo flat unlimited employees. Ticket system unchanged.
Where classic helpdesk tools fail, the standard request trap
Medium DACH companies with 50-200 employees typically have 200-500 IT tickets per month. Data analysis shows: 60-80% are recurring standard requests. Top-10 standard requests across DACH SMBs: password reset, VPN setup, printer problems, new software license, Outlook configuration, mobile device onboarding, calendar permissions, file access rights, mailbox size increase, software update problems. Each ticket requires: IT staff reads request, searches internal knowledge base (often fragmented across Confluence / SharePoint / mail folders), writes answer, closes ticket. Effort per standard ticket: 5-15 min. At 300 tickets/mo with 70% standard = 210 standard tickets × 10 min = 35 IT hours/month for standard requests alone. At IT full-cost hourly rate of €60: €2,100/mo personnel costs for standard tickets. Classic helpdesk tool doesn't solve this, it only routes.
AI helpdesk architecture, how Rinqo solves it
Rinqo adds AI answer layer over your existing helpdesk tool. Workflow: employee submits request in Slack bot, MS Teams bot, web portal or via email. Rinqo's AI checks IT knowledge base (RAG system from your Confluence / SharePoint / IT documentation, continuously synced). Three stages. Stage 1 (Standard, 60-80% of requests): AI generates answer from knowledge base, sends immediately, creates ticket entry in your system (Jira / Zendesk / ServiceNow) automatically with status 'Auto-Resolved'. Stage 2 (Complex, 15-30% of requests): AI summarizes request in 2-3 sentences, suggests solution path, escalates to IT staff. Stage 3 (Security-relevant, 5-10% of requests): direct escalation to IT lead without AI answer (e.g. on suspicious login attempts, suspected phishing email).
Continuous learning, knowledge base learns from every ticket
Rinqo's AI helpdesk has continuous learning built in. On every unsolvable ticket: IT staff solves manually, writes solution note. By button press solution is added to knowledge base, anonymized from employee identifiers. On next similar ticket AI answers autonomously. Hit rate development: typically 60% autonomous solution in week 1, 75% in week 2-3, 85-90% in week 4-6. Effect: IT staff during first 2 months relieved from standard tickets, focus on complex problems and strategic IT projects.
Frequently Asked Questions
Founder & CEO, Rinqo
Sven builds Rinqo from a simple observation: most AI tools are designed in San Francisco and sold in Berlin. The workshop in the Black Forest, the veterinary practice in Salzburg, the family hotel in Tyrol get software that doesn't speak their language. Rinqo flips that. On European servers, set up in ten minutes, in twenty languages. With templates built by the industries themselves.
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