Qualify initial inquiries, organize callbacks. Your agent takes over.
Potential clients call, your team is in meetings. Your agent qualifies the inquiry, captures the case details, and books an initial consultation. No lost inquiry.
Notice under EU AI Act Article 50:The preset greeting says right at the start that an AI is speaking. If a transfer number is on file, the agent hands callers over to a person on request.How we use AI
What does the AI phone assistant do for law firms?
The AI phone assistant for law firms qualifies incoming initial inquiries by practice area, case details, and urgency, books first consultations automatically and escalates deadline matters like arrests or expiring claim deadlines immediately to the on-duty lawyer. Section 10 of the data processing agreement contains the confidentiality obligation under § 43e BRAO; data is stored on servers in Germany and processed in the EU.
Servers in Germany · no US corporations
Stored in Germany. Processed in the EU, without US providers.
GDPR-compliant on EU servers
Many host in the EU and still send the data to US corporations like OpenAI. We don't. Calls, transcripts and knowledge data sit on servers in Germany, and the AI processing runs with European providers in the EU. A DPA under Art. 28 GDPR is in place.
Hosting in Germany, in data centres with ISO 27001 certification
AI processing runs with European providers in the EU, not with US corporations like OpenAI, Google or Amazon. No training on your data.
Speech recognition with EU processing and speech synthesis from a German provider, customers receive the named provider list in the dashboard.
Auto-deletion: 90 days by default, adjustable from 7 days
AI Act Art. 50: AI notice on by default
Since 2 August 2026, people must be told no later than first contact that they are talking or writing to an AI. With rinqo this notice is on by default in every channel.
Phone: the preset greeting says it is an AI; calls the agent places itself always open with it
Chat: notice always visible in the window. Email: notice below every reply from the agent
Generated images: AI label in the metadata, plus a visible label that is on by default
Penalty: up to €15M or 3 % global annual turnover, the lower amount for SMEs
Sources: GDPR Art. 28 + 32 · EU AI Act Regulation 2024/1689 · DSK guidance on artificial intelligence and data protection (German data protection conference, 2024). This overview does not constitute legal advice.
Why law firms need an AI agent.
Law firms depend on new clients. But when a potential client calls, the lawyers are in meetings, in court, or working on case files. The front office is often not fully staffed. Every unanswered call is a potential lost client who calls the next firm.
Potential clients can't reach the firm and go to a competitor
Lawyers are interrupted during case work by phone calls
Initial inquiries are time-consuming, often without a result
Professional secrecy (§ 43a BRAO) makes US cloud usage risky under professional law
A client who doesn't reach someone instantly calls the next firm. We estimate we lose ten to twenty mandates per year, simply because nobody picked up.
How the phone agent works for law firms.
Your agent takes the call, captures the case details (practice area, brief description, urgency), the contact information, and books an initial consultation. For urgent cases (arrest, deadline matters), the call is immediately routed to the on-duty lawyer.
Move the sliders. The starting values are rough orientation, not a measurement — put your own numbers in.
100
25%
€250
30%
~108Missed calls per month
€8,063Lost revenue per month
€96,756Lost revenue per year
rinqo answers calls around the clock. At night, at weekends too.
Why rinqo for law firms, three hard facts on BRAO, GDPR and client-first workflow.
A law firm chooses a phone system not by voice quality but by three legal lines: attorney confidentiality per § 43a BRAO, data processing per Art. 28 GDPR, and the AI Act Art. 50 disclosure obligation in force from 02.08.2026. Anyone using AI phone assistance for the firm in DACH must fully meet these three requirements, otherwise the firm risks professional sanctions from the bar association and GDPR fines of up to 4 percent of global annual turnover.
§ 43e BRAO + Art. 28 GDPR
The service provider's confidentiality obligation: agreed in text form under § 43e BRAO.
rinqo runs as a processor under Art. 28 GDPR on servers in Germany. The DPA is part of every plan, and client data is processed exclusively in the EU. Bringing in service providers is governed by § 43e BRAO: it is permitted if the provider is carefully selected and bound to confidentiality in a contract in text form. rinqo's obligation to this effect is set out in section 10 of the DPA.
Servers in Germany · Art. 28 DPA included · processed only in the EU
EU Sovereignty
Client data never leaves the EU, contractually guaranteed.
The language model runs with contractually guaranteed EU data processing, with no training on customer data; a European fallback provider for the language model stands by and takes over if there is an outage. If anyone asks where client calls are processed, the answer is: fully in the EU, contractually guaranteed. The DPA per Art. 28 GDPR is included, and you can see the list of subprocessors in your customer account.
AI service with contractually guaranteed EU data processing · European fallback provider for the language model · DPA Art. 28 included
AI Act Art. 50 (effective 02.08.2026)
Transparency obligation fulfilled, before client complaints come.
From 02 August 2026 EU AI Regulation Article 50 requires every caller to clearly know they're talking to AI. At law firms doubly sensitive: clients expect attorney diligence, undeclared AI use is perceived as breach of trust. The standard greeting from rinqo says so at the start of every call ("This is the digital assistant of Müller Law Firm, I am an AI"). The firm adjusts the wording itself; the note that it is an AI should stay in. Breaches of Art. 50 can be fined up to €15M or 3% of worldwide annual turnover; for small and medium-sized enterprises the lower amount applies. Transparency builds trust, callers know what they're dealing with, and openly communicated AI is generally accepted well in practice.
AI notice in the standard greeting · Wording editable
rinqo vs. classic solutions for law firms.
Law firms compare three options: classic law-office secretariat (internal or as external phone service), US voice AI platform with German language model, or answering machine. Honest overview.
Feature
rinqo
All channels, one plan
Law office secretariat
internal or external service
US Voice AI
international providers
Answering machine
Classic
Answer calls individually 24/7
Free dialog, AI
Business hours Mo-Fr
Free dialog, AI
Recording only
Confidentiality covered by contract
Obligation in the DPA, processed only in the EU
DPA with secretariat contract
US cloud, transfer to the US needs checking
Local
AI disclosure under AI Act Art. 50
Auto & editable
Not an AI system
Manual config
Not an AI system
Structured case capture
Practice area + urgency
Manual by secretariat
Custom setup needed
Predictable pricing
Flat rate with credits
Billing per call
Pay-per-minute USD
€0
Classic law-office secretariats deliver human empathy at business hours, rinqo delivers 24/7 availability and industry-deep intake with a confidentiality obligation in the DPA. US voice AI is cheap but involves data transfers to the US that a law firm has to check separately. rinqo is the solution for firms that want to be reachable around the clock and need a service provider bound to confidentiality by contract.
What your agent does for law firms
Qualifying initial inquiries
Capturing practice area
Booking initial consultations
Capturing contact details
Assessing urgency
What the Phone agent can do
Answers common questions automatically
Books appointments directly in your calendar
Qualifies inquiries and captures contact details
Routes complex cases to your team
Main language from 17+ languages
Answers from your website and documents
Honest answers to real concerns.
The questions that come up before the start.
Doesn't this violate attorney-client privilege?
Not if the firm meets the requirements of § 43e BRAO: choosing the service provider carefully and binding it to confidentiality in a contract in text form. rinqo's data processing agreement contains that contract in a dedicated section for professionals bound by statutory secrecy. rinqo runs on servers in Germany, and AI processing is contractually limited to the EU.
Can the agent detect conflicts of mandate?
The agent captures party and counterparty names. The actual conflict check must be done by the lawyer, but structured documentation delivers all required data in seconds instead of minutes.
What about the in-house counsel exception?
The requirements are the same. The data processing agreement with the confidentiality obligation applies whatever the type of admission, including admission as in-house counsel (Syndikusrechtsanwalt) under § 46 BRAO.
Frequently asked questions for law firms.
No. The agent qualifies the inquiry, captures the case details, and books an appointment. Individual legal advice is provided exclusively by the firm's lawyers.
You define urgency criteria (e.g. arrest, approaching deadline). For these cases, the call is immediately routed to the on-duty lawyer.
Yes. rinqo runs on German servers, AI processing is contractually limited to the EU. What rinqo processes does not leave the EU.
Multi-channel for your industry
rinqo for Law Firms, all channels
Telephone, chat and email from one platform: business case, ROI, GDPR and integrations.
Founder of rinqo. Builds a company memory where an organisation's knowledge comes together and stays available, and the AI agents that work from it: on the phone, in the inbox, in chat, in marketing and in further roles. Writes here about bringing AI into companies, about data protection, and about what holds up in daily operation. Developed in Germany, processed in the EU, no US providers.
