Qualify initial inquiries, organize callbacks. Your agent takes over.
Potential clients call, your team is in meetings. Your agent qualifies the inquiry, captures the case details, and books an initial consultation. No lost inquiry.
Notice under EU AI Act Article 50:On the first ring, the agent says clearly: you're talking to an AI. Just ask, and the agent connects you to a human.How we use AI
What does the AI phone assistant do for law firms?
The AI phone assistant for law firms qualifies incoming initial inquiries by practice area, case details, and urgency, books first consultations automatically and escalates deadline matters like arrests or expiring claim deadlines immediately to the on-duty lawyer.
EU-Sovereign · GDPR · AI Act
Made in Germany. Hosted in Europe. The AI processing stays in the EU too, without US providers.
GDPR-compliant on EU servers
All calls, transcripts and knowledge data are processed encrypted on Hetzner Cloud in Falkenstein and Nuremberg, with data processing in the EU. A DPA under Art. 28 GDPR is in place.
Hosting: Hetzner Online GmbH, Germany, ISO 27001:2022 certified (Falkenstein, Nuremberg)
AI processing runs with European providers in the EU, not with US corporations like OpenAI, Google or Amazon. No training on your data.
Speech recognition with EU processing and speech synthesis from a German provider, customers receive the named provider list in the dashboard.
Auto-deletion: 30 days default, adjustable up to 365 days depending on your package
AI Act Art. 50, met by default
From 2 August 2026 every AI system must disclose to end users at the start of the conversation that it is AI-based. rinqo makes this the default setting in every channel, from first contact.
Voice: mandatory disclosure as first audio frame, before any answer
Chat/Email: AI label in footer and subject
Synthetic audio will be machine-watermarked once Code-of-Practice (June 2026) ships
Penalty: up to €15M or 3 % global annual turnover, the lower amount for SMEs
Sources: GDPR Art. 28 + 32 · EU AI Act Regulation 2024/1689 · DSK guidance on artificial intelligence and data protection (German data protection conference, 2024). This overview does not constitute legal advice.
Why law firms need an AI agent.
Law firms depend on new clients. But when a potential client calls, the lawyers are in meetings, in court, or working on case files. The front office is often not fully staffed. Every unanswered call is a potential lost client who calls the next firm.
Potential clients can't reach the firm and go to a competitor
Lawyers are interrupted during case work by phone calls
Initial inquiries are time-consuming, often without a result
Professional secrecy (§ 43a BRAO) makes US cloud usage risky under professional law
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A client who doesn't reach someone instantly calls the next firm. We estimate we lose ten to twenty mandates per year, simply because nobody picked up.
How the phone agent works for law firms.
Your agent takes the call, captures the case details (practice area, brief description, urgency), the contact information, and books an initial consultation. For urgent cases (arrest, deadline matters), the call is immediately routed to the on-duty lawyer.
Move the sliders. The starting values are rough orientation, not a measurement — put your own numbers in.
100
25%
€250
30%
~108Missed calls per month
€8,063Lost revenue per month
€96,756Lost revenue per year
rinqo picks up every call. At night, on weekends, always.
Why rinqo for law firms, three hard facts on BRAO, GDPR and client-first workflow.
A law firm chooses a phone system not by voice quality but by three legal lines: attorney confidentiality per § 43a BRAO, data processing per Art. 28 GDPR, and AI Act Art. 50 disclosure obligation effective 02.08.2026. Anyone using AI phone assistance for the firm in DACH must fully meet these requirements, otherwise risks professional law sanctions by Bar Association and GDPR fines up to 4% of global annual turnover.
§ 43a BRAO + Art. 28 GDPR
Attorney confidentiality stays, contractually and technically.
rinqo runs as data processor per Art. 28 GDPR on Hetzner servers in Falkenstein and Nuremberg. DPA is part of every plan and electronically signable, firm documents outsourcing BRAO-compliant. Calls are transmitted encrypted, client data is processed exclusively in the EU. Bringing in service providers is governed by § 43e BRAO: it is permitted if the provider is carefully selected and bound to confidentiality in a contract in text form.
Hetzner Falkenstein/Nuremberg · Art. 28 DPA included · processed only in the EU
EU Sovereignty
Client data never leaves the EU, contractually guaranteed.
The language model runs with contractually guaranteed EU data processing, with no training on customer data; a purely European fallback provider stands by as an opt-in failover. If anyone asks where client calls are processed, the answer is: fully in the EU, contractually guaranteed. The DPA per Art. 28 GDPR is included, and you can see the list of subprocessors in your customer account.
AI service with contractually guaranteed EU data processing · purely European fallback provider (opt-in) · DPA Art. 28 included
AI Act Art. 50 (effective 02.08.2026)
Transparency obligation fulfilled, before client complaints come.
From 02 August 2026 EU AI Regulation Article 50 requires every caller to clearly know they're talking to AI. At law firms doubly sensitive: clients expect attorney diligence, undeclared AI use is perceived as breach of trust. The standard greeting from rinqo says so at the start of every call ("This is the digital assistant of Müller Law Firm, I am an AI"). The firm adjusts the wording itself; the note that it is an AI should stay in. Breaches of Art. 50 can be fined up to €15M or 3% of worldwide annual turnover; for small and medium-sized enterprises the lower amount applies. Transparency builds trust, callers know what they're dealing with, and openly communicated AI is generally accepted well in practice.
AI notice in the standard greeting · Wording editable
rinqo vs. classic solutions for law firms.
Law firms compare three options: classic law-office secretariat (internal or as external phone service), US voice AI platform with German language model, or answering machine. Honest overview.
Feature
rinqo
All channels, one plan
Law office secretariat
internal or external service
US Voice AI
international providers
Answering machine
Classic
Answer calls individually 24/7
Free dialog, AI
Business hours Mo-Fr
Free dialog, AI
Recording only
BRAO §43a-compliant (confidentiality)
DPA incl., processed only in the EU
DPA with secretariat contract
US cloud, Schrems-II risk
Local
AI Act Art. 50 disclosure
Auto & editable
Not an AI system
Manual config
Not an AI system
Structured case capture
Practice area + urgency
Manual by secretariat
Custom setup needed
Predictable pricing
Flat rate with credits
One plan for every channel
Pay-per-minute USD
€0
Classic law-office secretariats deliver human empathy at business hours, rinqo delivers 24/7 availability and industry-deep BRAO-compliant triage. US voice AI is cheap but legally vulnerable in DACH firms per Schrems-II. rinqo is the solution for firms wanting full BRAO compliance, 24/7 availability and predictable flat pricing.
What your agent does for law firms
Qualifying initial inquiries
Capturing practice area
Booking initial consultations
Capturing contact details
Assessing urgency
What the Phone Agent can do
Answers common questions automatically
Books appointments directly in your calendar
Qualifies inquiries and captures contact details
Routes complex cases to your team
Speaks 17+ languages
Learns from your website and documents
Honest answers to real concerns.
The four questions every practice owner asks us before they start.
Doesn't this violate attorney-client privilege?
No. As a data processor under Art. 28 GDPR, rinqo runs on EU servers, LLM processing is contractually limited to the EU, and data is processed exclusively in the EU. The data processing agreement includes a dedicated section for professionals bound by statutory secrecy, with the confidentiality obligation under § 43e BRAO.
Can the agent detect conflicts of mandate?
The agent captures party and counterparty names. The actual conflict check must be done by the lawyer, but structured documentation delivers all required data in seconds instead of minutes.
What about the syndic lawyer exception?
The requirements are identical. rinqo meets the GDPR and BRAO requirements for all license types, including syndic lawyers under § 46 BRAO.
Frequently asked questions for law firms.
No. The agent qualifies the inquiry, captures the case details, and books an appointment. Individual legal advice is provided exclusively by the firm's lawyers.
You define urgency criteria (e.g. arrest, approaching deadline). For these cases, the call is immediately routed to the on-duty lawyer.
Yes. rinqo runs on German servers, AI processing is contractually limited to the EU. All conversation data is stored encrypted. No data leaves the EU.
Multi-channel for your industry
rinqo for Law Firms, all channels
Telephone, chat and email from one platform: business case, ROI, GDPR and integrations.
Founder of rinqo. Builds a company memory where an organisation's knowledge comes together and stays available, and the AI agents that work from it: on the phone, in the inbox, in chat, in marketing and in further roles. Writes here about bringing AI into companies, about data protection, and about what holds up in daily operation. Developed in Germany, processed in the EU, no US providers.
