Qualify initial inquiries, organize callbacks. Your agent takes over.
Potential clients call, your team is in meetings. Your agent qualifies the inquiry, captures the case details, and books an initial consultation. No lost inquiry.
by Sven Pflüger · Founder & CEO, Rinqo·Last updated:
Notice under EU AI Act Article 50:On the first ring, the agent says clearly: you're talking to an AI. Just ask, and the agent connects you to a human.How we use AI
What does the AI phone assistant do for Law Firms?
The AI phone assistant for law firms qualifies incoming initial inquiries by practice area, case details, and urgency, books first consultations automatically and escalates deadline matters like arrests or expiring claim deadlines immediately to the on-duty lawyer.
EU-Sovereign · GDPR · AI Act
Made in Germany. Hosted in Europe. AI-Act-ready before the deadline.
GDPR-compliant on EU servers
All calls, transcripts and knowledge data are processed encrypted on Hetzner Cloud in Falkenstein and Nuremberg, no US Cloud Act exposure, no third-country transfer. DPA in place.
LLM inference: Microsoft Azure OpenAI Service (Microsoft Ireland, Sweden Central, EU Data Boundary) as single-AI backbone — OVHcloud as opt-in Pure-EU failover
Speech: Deepgram in EU setup + KugelAudio (German company, EU-hosted)
Auto-deletion after 30/90 days, configurable per org
AI Act Art. 50, implemented before 2 Aug 2026
From 2 August 2026 every AI system must disclose to end users at the start of the conversation that it is AI-based. Rinqo enables this by default everywhere, before the deadline, not after.
Voice: mandatory disclosure as first audio frame, before any answer
Chat/Email: AI label in footer and subject
Synthetic audio will be machine-watermarked once Code-of-Practice (June 2026) ships
Penalty: up to €15M or 3 % global annual turnover (whichever is higher)
Sources: GDPR Art. 28 + 32 · EU AI Act Regulation 2024/1689 · BfDI guidelines.
Why Law Firms need an AI agent.
Law firms depend on new clients. But when a potential client calls, the lawyers are in meetings, in court, or working on case files. The front office is often not fully staffed. Every unanswered call is a potential lost client who calls the next firm.
Potential clients can't reach the firm and go to a competitor
Lawyers are interrupted during case work by phone calls
Initial inquiries are time-consuming, often without a result
Professional secrecy (§ 43a BRAO) forbids any US cloud usage
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A client who doesn't reach someone instantly calls the next firm. We estimate we lose ten to twenty mandates per year, simply because nobody picked up.
How the Phone Agent for Law Firms.
Your agent takes the call, captures the case details (practice area, brief description, urgency), the contact information, and books an initial consultation. For urgent cases (arrest, deadline matters), the call is immediately routed to the on-duty lawyer.
Rinqo picks up every call. At night, on weekends, always.
Why Rinqo for law firms, three hard facts on BRAO, GDPR and client-first workflow.
A law firm chooses a phone system not by voice quality but by three legal lines: attorney confidentiality per § 43a BRAO, data processing per Art. 28 GDPR, and AI Act Art. 50 disclosure obligation effective 02.08.2026. Anyone using AI phone assistance for the firm in DACH must fully meet these requirements, otherwise risks professional law sanctions by Bar Association and GDPR fines up to 4% of global annual turnover.
§ 43a BRAO + Art. 28 GDPR
Attorney confidentiality stays, contractually and technically.
Rinqo runs as data processor per Art. 28 GDPR on Hetzner servers in Falkenstein and Nuremberg. DPA is part of every plan and electronically signable, firm documents outsourcing BRAO-compliant. Calls are end-to-end encrypted, client data doesn't leave EU Hetzner VLAN. No US cloud, no Cloud Act exposure. Federal Bar Association published clarification 2024: outsourcing of secretarial tasks to EU data processors with DPA is permissible per § 43a BRAO, Rinqo meets these out-of-the-box.
Client data doesn't land on US LLM servers, never.
Language model runs primarily on Microsoft Azure OpenAI (Microsoft Ireland, Sweden Central) (Equinix infrastructure, EU DPA), fallback on opt-in failover providers, both EU entities without US parent. Rinqo doesn't use OpenAI, Google Gemini, Anthropic-US. When the firm is asked by Federal Bar Association in routine audit which provider processes client calls, the honest answer is: all full-EU. No Schrems-II risks, no third-country data transfer discussion. Phase 4: fully self-hosted on own Hetzner GPU nodes from ~1,000 customers.
Microsoft Azure OpenAI (Microsoft Ireland, Sweden Central) + Microsoft Azure OpenAI (Microsoft Ireland) · no US-cloud LLMs in primary path · Schrems-II compliant
AI Act Art. 50 (effective 02.08.2026)
Transparency obligation fulfilled, before client complaints come.
From 02 August 2026 EU AI Regulation Article 50 requires every caller to clearly know they're talking to AI. At law firms doubly sensitive: clients expect attorney diligence, undeclared AI use is perceived as breach of trust. Rinqo provides disclosure by default at start of each call ("This is the digital assistant of Müller Law Firm, I am an AI"). Wording editable, disclosure cannot be turned off. Fines: up to €15M or 3% of global annual turnover (whichever is higher). Transparency builds trust, callers know what they're dealing with, and openly communicated AI is generally accepted well in practice.
Audio disclosure per call · Wording editable · Fine protection up to €15M
Rinqo vs. classic solutions for law firms.
Law firms compare three options: classic law-office secretariat (internal or as external phone service), US voice AI platform with German language model, or answering machine. Honest overview.
Feature
Rinqo
from €99 net/mo
Law office secretariat
internal or external service
US Voice AI
international providers
Answering machine
Classic
Answer calls individually 24/7
Free dialog, AI
Business hours Mo-Fr
Free dialog, AI
Recording only
BRAO §43a-compliant (confidentiality)
DPA incl., BRAK-compliant
DPA with secretariat contract
US cloud, Schrems-II risk
Local
AI Act Art. 50 disclosure
Auto & editable
,
Manual config
,
Structured case capture
Practice area + urgency
Manual by secretariat
Custom setup needed
Predictable pricing
€99-€799/mo flat
Subscription €99-499/mo
Pay-per-minute USD
€0
Classic law-office secretariats deliver human empathy at business hours, Rinqo delivers 24/7 availability, industry-deep BRAO-compliant triage and factor-5-15 cost savings. US voice AI is cheap but legally vulnerable in DACH firms per Schrems-II. Rinqo is the solution for firms wanting full BRAO compliance, 24/7 availability and predictable flat pricing.
What your agent does for Law Firms.
Qualifying initial inquiries
Capturing practice area
Booking initial consultations
Capturing contact details
Assessing urgency
Features of the Phone Agent
Answers common questions automatically
Books appointments directly in your calendar
Qualifies inquiries and captures contact details
Routes complex cases to your team
Speaks 20+ languages
Learns from your website and documents
Honest answers to real concerns.
The four questions every practice owner asks us before they start.
Doesn't this violate attorney-client privilege?
No. Rinqo is a data processor under Art. 28 GDPR, runs on EU servers with European LLMs, and processes no data into third countries. This meets the outsourcing requirements under § 43a BRAO for law firm tasks.
Can the agent detect conflicts of mandate?
The agent captures party and counterparty names. The actual conflict check must be done by the lawyer, but structured documentation delivers all required data in seconds instead of minutes.
What about the syndic lawyer exception?
The requirements are identical. Rinqo meets the GDPR and BRAO requirements for all license types, including syndic lawyers under § 46 BRAO.
Frequently asked questions about the Phone Agent for your industry Law Firms.
No. The agent qualifies the inquiry, captures the case details, and books an appointment. Individual legal advice is provided exclusively by the firm's lawyers.
You define urgency criteria (e.g. arrest, approaching deadline). For these cases, the call is immediately routed to the on-duty lawyer.
Yes. Rinqo runs on German servers with European AI models. All conversation data is stored encrypted. No data leaves the EU.
Multi-channel for your industry
Rinqo for Law Firms, all channels
Telephone, chat and email from one platform: business case, ROI, GDPR and integrations.
Sven builds Rinqo from a simple observation: most AI tools are designed in San Francisco and sold in Berlin. The workshop in the Black Forest, the veterinary practice in Salzburg, the family hotel in Tyrol get software that doesn't speak their language. Rinqo flips that. On European servers, set up in ten minutes, in twenty languages. With templates built by the industries themselves.
