Prescription and order inquiries without counter-stop.
Pharmacies receive 50-100 phone inquiries daily, prescription availability, order status, advice. Your agent takes them, clarifies standard questions and frees the counter for advisory conversations.
Notice under EU AI Act Article 50:On the first ring, the agent says clearly: you're talking to an AI. Just ask, and the agent connects you to a human.How we use AI
What does the AI phone assistant do for pharmacies?
The AI phone assistant for pharmacies takes inquiries about prescription availability, order status and standard advice. Complex advisory cases it escalates to the counter.
EU-Sovereign · GDPR · AI Act
Made in Germany. Hosted in Europe. The AI processing stays in the EU too, without US providers.
GDPR-compliant on EU servers
All calls, transcripts and knowledge data are processed encrypted on Hetzner Cloud in Falkenstein and Nuremberg, with data processing in the EU. A DPA under Art. 28 GDPR is in place.
Hosting: Hetzner Online GmbH, Germany, ISO 27001:2022 certified (Falkenstein, Nuremberg)
AI processing runs with European providers in the EU, not with US corporations like OpenAI, Google or Amazon. No training on your data.
Speech recognition with EU processing and speech synthesis from a German provider, customers receive the named provider list in the dashboard.
Auto-deletion: 30 days default, adjustable up to 365 days depending on your package
AI Act Art. 50, met by default
From 2 August 2026 every AI system must disclose to end users at the start of the conversation that it is AI-based. rinqo makes this the default setting in every channel, from first contact.
Voice: mandatory disclosure as first audio frame, before any answer
Chat/Email: AI label in footer and subject
Synthetic audio will be machine-watermarked once Code-of-Practice (June 2026) ships
Penalty: up to €15M or 3 % global annual turnover, the lower amount for SMEs
Sources: GDPR Art. 28 + 32 · EU AI Act Regulation 2024/1689 · DSK guidance on artificial intelligence and data protection (German data protection conference, 2024). This overview does not constitute legal advice.
Why pharmacies need an AI agent.
Pharmacies have high call volume (50-100 calls per day at mid-size pharmacy) running parallel to counter advice. Standard inquiries are prescription availability, order status and simple advice. Complex advice remains pharmacist domain.
Counter staff must do parallel advice and phone
Standard information blocks pharmacist for complex advice
Long wait queues lead to hangups
Delivery service inquiries must be coordinated without pharmacist time
“
When three customers are standing at the counter and the phone rings, my pharmacist can't handle both. Callers wait on hold and often hang up.
How the phone agent works for pharmacies.
Your agent takes every call, classifies by concern. Standard information he answers from your knowledge base and, if connected, by looking up your inventory management system. Complex advice he escalates immediately to the counter. Delivery service inquiries he captures with delivery address and time preference and hands over by email to your team.
16,601
pharmacies in Germany at the end of 2025, the lowest count in almost 50 years
Move the sliders. The starting values are rough orientation, not a measurement — put your own numbers in.
100
25%
€250
30%
~108Missed calls per month
€8,063Lost revenue per month
€96,756Lost revenue per year
rinqo picks up every call. At night, on weekends, always.
What your agent does for pharmacies
Prescription availability via inventory connection
Order status information
Standard assortment questions
Delivery service inquiries
Complex advice immediate pharmacist escalation
What the Phone Agent can do
Answers common questions automatically
Books appointments directly in your calendar
Qualifies inquiries and captures contact details
Routes complex cases to your team
Speaks 17+ languages
Learns from your website and documents
Honest answers to real concerns.
The four questions every practice owner asks us before they start.
Is the pharmacy allowed to delegate advice?
Standard availability and order-status information is not pharmaceutical advice, an AI may provide it. Pharmaceutical advice (interactions, dosage) remains the pharmacist's duty, the agent escalates immediately to the counter.
What if the agent gives a wrong interaction answer?
It doesn't, the agent is trained to escalate interaction questions to the counter immediately. Standard reply: 'Interaction questions are handled by the pharmacist's advice. Shall I put you through or book a consultation?'
Connection to the pharmacy inventory management?
If your pharmacy system (such as ADG or Lauer-Fischer) has an open interface, it can be connected via REST API or webhooks, we set that up on request.
Frequently asked questions for pharmacies.
The agent checks the configured emergency duty list and gives the next emergency pharmacy. On acute emergencies refers to 112.
Standard prescriptions (e-prescription code) yes, data is captured and handed to your team by email. Private and BTM prescriptions require pharmacist processing, the agent escalates immediately.
Hetzner DE, LLM processing in the EU, automatic DPA. Patient data captured minimally and not passed to sub-processors.
Founder of rinqo. Builds a company memory where an organisation's knowledge comes together and stays available, and the AI agents that work from it: on the phone, in the inbox, in chat, in marketing and in further roles. Writes here about bringing AI into companies, about data protection, and about what holds up in daily operation. Developed in Germany, processed in the EU, no US providers.
