Prescription and order inquiries without counter-stop.
Pharmacies receive 50-100 phone inquiries daily, prescription availability, order status, advice. Your agent takes them, clarifies standard questions and frees the counter for advisory conversations.
by Sven Pflüger · Founder & CEO, Rinqo·Last updated:
Notice under EU AI Act Article 50:On the first ring, the agent says clearly: you're talking to an AI. Just ask, and the agent connects you to a human.How we use AI
What does the AI phone assistant do for Pharmacies?
The AI phone assistant for pharmacies takes inquiries about prescription availability, order status and standard advice, from €99 net per month. Complex advisory cases it escalates to the counter.
EU-Sovereign · GDPR · AI Act
Made in Germany. Hosted in Europe. AI-Act-ready before the deadline.
GDPR-compliant on EU servers
All calls, transcripts and knowledge data are processed encrypted on Hetzner Cloud in Falkenstein and Nuremberg, no US Cloud Act exposure, no third-country transfer. DPA in place.
LLM inference: Microsoft Azure OpenAI Service (Microsoft Ireland, Sweden Central, EU Data Boundary) as single-AI backbone — OVHcloud as opt-in Pure-EU failover
Speech: Deepgram in EU setup + KugelAudio (German company, EU-hosted)
Auto-deletion after 30/90 days, configurable per org
AI Act Art. 50, implemented before 2 Aug 2026
From 2 August 2026 every AI system must disclose to end users at the start of the conversation that it is AI-based. Rinqo enables this by default everywhere, before the deadline, not after.
Voice: mandatory disclosure as first audio frame, before any answer
Chat/Email: AI label in footer and subject
Synthetic audio will be machine-watermarked once Code-of-Practice (June 2026) ships
Penalty: up to €15M or 3 % global annual turnover (whichever is higher)
Sources: GDPR Art. 28 + 32 · EU AI Act Regulation 2024/1689 · BfDI guidelines.
Why Pharmacies need an AI agent.
Pharmacies have high call volume (50-100 calls per day at mid-size pharmacy) running parallel to counter advice. Standard inquiries are prescription availability, order status and simple advice. Complex advice remains pharmacist domain.
Counter staff must do parallel advice and phone
Standard information blocks pharmacist for complex advice
Long wait queues lead to hangups
Delivery service inquiries must be coordinated without pharmacist time
How the Phone Agent for Pharmacies.
Your agent takes every call, classifies by concern. Standard information he answers from your inventory connection and knowledge base. Complex advice he escalates immediately to the counter. Delivery service inquiries he captures and hands over.
Sven builds Rinqo from a simple observation: most AI tools are designed in San Francisco and sold in Berlin. The workshop in the Black Forest, the veterinary practice in Salzburg, the family hotel in Tyrol get software that doesn't speak their language. Rinqo flips that. On European servers, set up in ten minutes, in twenty languages. With templates built by the industries themselves.
