Prescription and order inquiries without counter-stop.
Pharmacies get a steady stream of phone inquiries, prescription availability, order status, opening hours, requests for advice. Your agent takes them, clarifies organisational questions and passes every question about medicines to the counter.
Notice under EU AI Act Article 50:The preset greeting says right at the start that an AI is speaking. If a transfer number is on file, the agent hands callers over to a person on request.How we use AI
What does the AI phone assistant do for pharmacies?
The AI phone assistant for pharmacies takes inquiries about prescription availability, order status and opening hours and answers them from your knowledge base. It does not answer questions about medicines, it passes them to the pharmaceutical staff, as § 20 ApBetrO requires.
Servers in Germany · no US corporations
Stored in Germany. Processed in the EU, without US providers.
GDPR-compliant on EU servers
Many host in the EU and still send the data to US corporations like OpenAI. We don't. Calls, transcripts and knowledge data sit on servers in Germany, and the AI processing runs with European providers in the EU. A DPA under Art. 28 GDPR is in place.
Hosting in Germany, in data centres with ISO 27001 certification
AI processing runs with European providers in the EU, not with US corporations like OpenAI, Google or Amazon. No training on your data.
Speech recognition with EU processing and speech synthesis from a German provider, customers receive the named provider list in the dashboard.
Auto-deletion: 90 days by default, adjustable from 7 days
AI Act Art. 50: AI notice on by default
Since 2 August 2026, people must be told no later than first contact that they are talking or writing to an AI. With rinqo this notice is on by default in every channel.
Phone: the preset greeting says it is an AI; calls the agent places itself always open with it
Chat: notice always visible in the window. Email: notice below every reply from the agent
Generated images: AI label in the metadata, plus a visible label that is on by default
Penalty: up to €15M or 3 % global annual turnover, the lower amount for SMEs
Sources: GDPR Art. 28 + 32 · EU AI Act Regulation 2024/1689 · DSK guidance on artificial intelligence and data protection (German data protection conference, 2024). This overview does not constitute legal advice.
Why pharmacies need an AI agent.
Pharmacies have high call volume (50-100 calls per day at mid-size pharmacy) running parallel to counter advice. Standard inquiries are prescription availability, order status and simple advice. Complex advice remains pharmacist domain.
Counter staff must do parallel advice and phone
Standard information blocks pharmacist for complex advice
Long wait queues lead to hangups
Delivery service inquiries must be coordinated without pharmacist time
When three customers are standing at the counter and the phone rings, my pharmacist can't handle both. Callers wait on hold and often hang up.
How the phone agent works for pharmacies.
Your agent takes calls and sorts them by concern (availability / order status / advice / delivery service). It answers organisational questions from your knowledge base. Every question about medicines (interactions, dosage, how to take them) it passes to the counter, to the number you have set or as a callback request. It captures delivery service requests with the delivery address and preferred time and passes them to your team by email.
16,601
pharmacies in Germany at the end of 2025, the lowest count in almost 50 years
Move the sliders. The starting values are rough orientation, not a measurement — put your own numbers in.
100
25%
€250
30%
~108Missed calls per month
€8,063Lost revenue per month
€96,756Lost revenue per year
rinqo answers calls around the clock. At night, at weekends too.
What your agent does for pharmacies
Take prescription availability requests and pass them to the counter as a callback
Order status information
Standard assortment questions
Delivery service inquiries
Complex advice immediate pharmacist escalation
What the Phone agent can do
Answers common questions automatically
Books appointments directly in your calendar
Qualifies inquiries and captures contact details
Routes complex cases to your team
Main language from 17+ languages
Answers from your website and documents
Honest answers to real concerns.
The questions that come up before the start.
Is the pharmacy allowed to delegate advice?
Standard availability and order-status information is not pharmaceutical advice, an AI may provide it. Pharmaceutical advice (interactions, dosage) remains the pharmacist's duty, the agent escalates immediately to the counter.
What if the agent gives a wrong interaction answer?
It shouldn't. The pharmacy instructions and the keywords you store tell it to pass questions about medicines to the counter. Standard reply: 'Questions about interactions are answered by our pharmacists. Shall I put you through or book a consultation?'
Connection to the pharmacy inventory management?
If your pharmacy system (such as ADG or Lauer-Fischer) has an open interface, we set up the connection with you.
Frequently asked questions for pharmacies.
The agent checks the configured emergency duty list and gives the next emergency pharmacy. On acute emergencies refers to 112.
Standard prescriptions (e-prescription code) yes, data is captured and handed to your team by email. Private and BTM prescriptions require pharmacist processing, the agent escalates immediately.
Servers in Germany, AI processing in the EU, DPA on registration. Only what the request needs is captured (name, order number), and it is processed by the sub-processors listed in the DPA, all in the EU. For health data, the pharmacy signs a supplementary agreement before going live.
Multi-channel for your industry
rinqo for Pharmacies, all channels
Telephone, chat and email from one platform: business case, ROI, GDPR and integrations.
Founder of rinqo. Builds a company memory where an organisation's knowledge comes together and stays available, and the AI agents that work from it: on the phone, in the inbox, in chat, in marketing and in further roles. Writes here about bringing AI into companies, about data protection, and about what holds up in daily operation. Developed in Germany, processed in the EU, no US providers.
