Outpatient care services have constant inquiries, from relatives, care funds, family doctors. Your agent takes them all, qualifies by care level and books the first conversation.
by Sven Pflüger · Founder & CEO, Rinqo·Last updated:
Notice under EU AI Act Article 50:On the first ring, the agent says clearly: you're talking to an AI. Just ask, and the agent connects you to a human.How we use AI
What does the AI phone assistant do for Care services?
The AI phone assistant for outpatient care services takes inquiries from relatives, care funds and family doctors, clarifies care level and care scope and books the first conversation per SGB XI § 37.3, from €99 net per month.
EU-Sovereign · GDPR · AI Act
Made in Germany. Hosted in Europe. AI-Act-ready before the deadline.
GDPR-compliant on EU servers
All calls, transcripts and knowledge data are processed encrypted on Hetzner Cloud in Falkenstein and Nuremberg, no US Cloud Act exposure, no third-country transfer. DPA in place.
LLM inference: Microsoft Azure OpenAI Service (Microsoft Ireland, Sweden Central, EU Data Boundary) as single-AI backbone — OVHcloud as opt-in Pure-EU failover
Speech: Deepgram in EU setup + KugelAudio (German company, EU-hosted)
Auto-deletion after 30/90 days, configurable per org
AI Act Art. 50, implemented before 2 Aug 2026
From 2 August 2026 every AI system must disclose to end users at the start of the conversation that it is AI-based. Rinqo enables this by default everywhere, before the deadline, not after.
Voice: mandatory disclosure as first audio frame, before any answer
Chat/Email: AI label in footer and subject
Synthetic audio will be machine-watermarked once Code-of-Practice (June 2026) ships
Penalty: up to €15M or 3 % global annual turnover (whichever is higher)
Sources: GDPR Art. 28 + 32 · EU AI Act Regulation 2024/1689 · BfDI guidelines.
Why Care services need an AI agent.
Outpatient care services have three caller groups with different requirements: relatives, care funds, family doctors. Calls come distributed throughout the day, often evenings after hospital discharges. First contact decides whether the family chooses your care service.
Caller groups need different responses
Care level clarification on phone takes time
Hospital discharges often evenings, nobody can phone
Consulting visits per SGB XI § 37.3 must be coordinated quarterly
How the Phone Agent for Care services.
Your agent classifies the caller, clarifies care level and care scope, books first conversation. With care fund inquiries forwards to care service management. With doctor calls immediate SMS escalation.
Sven builds Rinqo from a simple observation: most AI tools are designed in San Francisco and sold in Berlin. The workshop in the Black Forest, the veterinary practice in Salzburg, the family hotel in Tyrol get software that doesn't speak their language. Rinqo flips that. On European servers, set up in ten minutes, in twenty languages. With templates built by the industries themselves.
